EU Road Freight Coordinator

Red Recruit; West of England; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

New Bristol office

Career development

Supportive team environment

Job summary

Red Recruit is seeking a Data Processor to support European road freight shipments from booking to delivery in our Bristol operation. You will be the main contact for clients, tracking shipments, coordinating with carriers and onboarding new customers as the Bristol business grows.

The ideal candidate has at least 1 year in European road freight, strong data accuracy and excellent communication skills. Full-time, Monday–Friday, with competitive benefits and growth opportunities.

Qualifications

• This role requires at least 1 year of experience in European road freight and strong customer service.
• Proven ability to manage multiple shipments and communicate updates clearly.
• Familiarity with freight forwarding operations and data accuracy.

Responsibilities

• As Data Processor, support management of European road freight shipments from booking to delivery.
• Act as main contact for customers; monitor shipments and coordinate with carriers.
• Assist onboarding of new clients and contribute to Bristol office growth.
• Maintain high service standards and resolve operational issues.
• Enter and verify shipment data in internal systems; process documents.
• Negotiate rates and book cargo space with carriers; arrange insurance when needed.
• Support with claims and route/delay resolution; ensure compliance with customer requirements.

Skills

Freight forwarding

Customer service

Relationship management

Shipment tracking

Communication

Problem solving

Ownership

Numeracy

English language

Data accuracy

Excel

MS Teams

Logistics systems

Other languages (advantageous)

Tools

Microsoft Word

Microsoft Excel

MS Teams

Job description

Data Focused EU Road Freight Coordinator

Salary: £30,000 per annum

Location: Bristol

Working Hours: Monday to Friday, 9:00am-5:30pm

Position: Permanent, Full Time

Start Date: ASAP

Our client, a leading international logistics company, is looking for an experienced Data Processor to join its newly established sales office in Bristol.

This is an exciting opportunity to become part of a growing branch and work closely with the Branch Manager to develop the operation. You will help ensure that European road freight shipments are handled efficiently, customers receive an excellent service and all transport documentation and system records remain accurate and up to date.

The successful candidate will have at least one year's experience within European road freight, combined with strong customer service, organisational and problem-solving skills.

What you'll do:

As Data Processor, you will support the management of European road freight shipments from booking through to delivery.

You will act as a key point of contact for customers, monitor shipments, coordinate with carriers and overseas partners, and resolve any operational issues that arise. You will also support the onboarding and retention of new clients as the Bristol branch continues to grow.

Key Responsibilities

• Act as a dedicated point of contact for clients
• Provide customers with regular shipment and delivery updates
• Track multiple shipments and monitor delivery schedules
• Support new clients throughout the onboarding process
• Maintain high service standards to encourage client retention
• Liaise with customers, overseas partners and transport carriers
• Negotiate rates and book cargo space with carriers
• Enter and maintain accurate shipment information within internal systems
• Verify commercial invoices and request the required import and export documentation
• Obtain and process proof of delivery documentation
• Arrange cargo insurance when required
• Assist with claims involving lost or damaged cargo
• Resolve delays, route changes, customs holds and other operational issues
• Ensure shipments are completed in line with customer requirements and company standards
• Support the Branch Manager with the continued development of the Bristol operation

What you need:

• A minimum of one year's experience within European road freight
• Good knowledge of freight forwarding and transport operations
• Strong customer service and relationship-management skills
• The ability to organise and monitor multiple shipments simultaneously
• Excellent written and verbal communication skills
• A proactive approach to troubleshooting and problem-solving
• The ability to make confident decisions and take ownership of your work
• Good numeracy and English-language skills
• Strong attention to detail and data accuracy
• Proficiency in Microsoft Word, Excel and Teams
• Experience using logistics, transport or shipment-tracking systems
• Additional language skills would be advantageous but are not essential

Why you'll love this role:

• Salary of £30,000 per annum
• Monday-to-Friday working hours
• The opportunity to join a newly established and growing Bristol office
• A varied role with genuine responsibility and ownership
• Career development within a leading international logistics business
• A supportive working environment that encourages initiative and professional growth

Keywords / Alternative Job Titles: European Road Freight Operator, Road Freight Coordinator, Freight Data Processor, European Freight Forwarder, Transport Coordinator, Logistics Coordinator, Road Freight Administrator, Freight Operations Clerk, Shipping Coordinator, Customer Service Coordinator.