Estates & Facilities Helpdesk & Admin Coordinator

NHS Jobs; Sefton; On-site; GBP 18,000 - 24,000; Full time

Job summary

St Helens and Knowsley Teaching Hospitals NHS Trust is seeking an Estates and Facilities Helpdesk Assistant to respond to communications, log incidents, and provide first-point-of-contact solutions across the Estates team in a hospital trust setting.

The role involves coordinating meetings, drafting agendas, taking minutes, and supporting the Head of Estates and Facilities with a range of administrative tasks while ensuring data protection and FOI compliance.

Responsibilities

• Respond to all methods of communication to the help desk and record incidents following procedures.
• Resolve the majority of incidents at first point of contact.
• Provide administrative support to senior staff, including scheduling meetings, taking minutes, and managing diaries.
• Lostered duties: manage shared drives, records, and ensure compliance with data protection policies.
• Coordinate with contractors for service visits and track progress on tasks and requests.

Job description

St Helens and Knowsley Teaching Hospitals NHS Trust is seeking an Estates and Facilities Helpdesk Assistant to respond to communications, log incidents, and provide first-point-of-contact solutions across the Estates team in a hospital trust setting.

The role involves coordinating meetings, drafting agendas, taking minutes, and supporting the Head of Estates and Facilities with a range of administrative tasks while ensuring data protection and FOI compliance.