Estates & Facilities Helpdesk Coordinator

Cambridge University Hospitals NHS Foundation Trust; Westry; On-site; GBP 21,000 - 26,000; Full time

Job summary

Cambridge University Hospitals NHS Foundation Trust, operating Royal Papworth Hospital on the Cambridge Biomedical Campus, seeks an Estates & Facilities Administrator to provide vital administrative and helpdesk support. You will be the first contact for visitors and staff, coordinating day-to-day activities and ensuring safe, efficient hospital operation.

Based on a 08:00–16:00, Monday to Friday, onsite role, you will support car parking management, water safety data, procurement, and

Qualifications

• Level 3 in Business or administrative qualification or relevant experience.
• GCSE in Maths and English, Excellent communication skills.
• Excellent organisational skills.
• Be able to work to deadlines and prioritise workload.
• Prior experience of an office environment.
• Basic keyboard skills.
• Enthusiastic and demonstrates aptitude for team working.
• Able to work adapting to the daily demands of the post.
• Demonstrates attention to detail and initiative in work.
• Numerate and literate with good communication and organisational skills.
• Ability to organise own time and prioritise.
• Commitment to learning and developing own role.
• Ability to use a VDU for long periods of time.
• Ability to concentrate whilst dealing with financial data.
• Experience working with Microsoft Office.
• Commitment to equality, diversity and inclusion.

Responsibilities

• Serve as the first point of contact for internal and external visitors, phone calls and emails.
• Provide administrative support to Estates & Facilities and Clinical Engineering teams, including managing inboxes and records.
• Support helpdesk functions by responding to queries and directing issues.
• Process parking applications and maintain the parking database.
• Assist with water safety data recording.
• Add new equipment to the Clinical Engineering asset information system.
• Assist with meeting organisation, diary coordination, room bookings, and minute taking.
• Support procurement activities and maintain office supplies.
• Ensure confidential documentation storage and handling.
• Collaborate with colleagues to maintain customer-focused services.

Skills

Communication

Organisational skills

Office environment

Time management

Teamwork

Attention to detail

MS Office

Education

Level 3 in Business/administration or equivalent

GCSE Maths & English

Tools

VDU usage

Job description

Cambridge University Hospitals NHS Foundation Trust, operating Royal Papworth Hospital on the Cambridge Biomedical Campus, seeks an Estates & Facilities Administrator to provide vital administrative and helpdesk support. You will be the first contact for visitors and staff, coordinating day-to-day activities and ensuring safe, efficient hospital operation.

Based on a 08:00–16:00, Monday to Friday, onsite role, you will support car parking management, water safety data, procurement, and