Estate Services Coordinator - Hybrid (1 Day WFH)

Royal Shakespeare Company; Stratford-upon-Avon; Hybrid; GBP 24,000 - 36,000; Full time

Job summary

The Royal Shakespeare Company is seeking an Estate Services Coordinator to join the Estate Services team in Stratford-upon-Avon. You will coordinate maintenance activities, liaise with suppliers and contractors, and ensure records and reports are accurate and up to date.

You will be at the heart of day-to-day estate operations, supporting a range of teams to keep commercial and residential properties safe, comfortable and compliant.

Qualifications

• Excellent customer service, communication and interpersonal skills.
• Experience collaborating as part of a team and promoting a positive working environment.
• Strong administration and organisational abilities with the capacity to work autonomously.
• Experience using a CAFM system or similar database.
• Good understanding of facilities management services.

Responsibilities

• Coordinating reactive and planned maintenance requests using CAFM (Computer-Aided Facilities Management) system.
• Monitoring outstanding and overdue jobs, ensuring issues are progressed and resolved promptly.
• Keeping colleagues informed of maintenance requirements, progress and resolutions.
• Maintaining accurate records of maintenance requests and completed works.
• Liaising with suppliers and contractors, raising orders as required.
• Assisting with reconciling utility invoices.
• Providing administrative support across the Estate Services department.
• Working closely with the Property Services team to arrange maintenance visits within residential properties.
• Producing reports from the asset database to support planning, compliance and contractor management.

Skills

Customer service

Communication

Interpersonal skills

Administration

Organisational skills

Autonomy

Tools

CAFM system

Job description

The Royal Shakespeare Company is seeking an Estate Services Coordinator to join the Estate Services team in Stratford-upon-Avon. You will coordinate maintenance activities, liaise with suppliers and contractors, and ensure records and reports are accurate and up to date.

You will be at the heart of day-to-day estate operations, supporting a range of teams to keep commercial and residential properties safe, comfortable and compliant.