ERP App Support Specialist - Hybrid & Training

Anson McCade; Hemel Hempstead; Hybrid; GBP 30,000 - 48,000; Full time

Benefits offered by this job

Hybrid working

Pension contribution

25 days’ annual leave + bank holidays

Training and professional development

Social activities

Job summary

Anson McCade is seeking an Application Support Consultant to join its Customer Success team in Hemel Hempstead. You will assist customers with technical and operational queries across ERP processes, troubleshooting issues and driving optimal solutions.

You’ll explore ERP modules such as Accounting, Stock, CRM, E-Commerce, BI, and Supply Chain Management. The role offers hybrid working, ongoing training, and a supportive team environment designed to develop your software and customer-facing

Qualifications

• Experience with Accounting, ERP, or business management software
• Strong analytical and problem-solving skills
• Excellent written and verbal communication
• Customer-focused with ability to work independently

Responsibilities

• Support customers with technical and operational queries across processes
• Troubleshoot application issues and investigate queries
• Gain exposure to ERP modules including Accounting, Stock, CRM, E-Commerce, BI and SCM

Skills

Analytical thinking

Communication skills

Customer-focused

Team collaboration

Education

Relevant qualification in Computer Science, Accounting or Business

Tools

SQL Server

MySQL

REST APIs

SOAP

Postman

FTP/SFTP

CRM

E-Commerce

Business Intelligence

Job description

Anson McCade is seeking an Application Support Consultant to join its Customer Success team in Hemel Hempstead. You will assist customers with technical and operational queries across ERP processes, troubleshooting issues and driving optimal solutions.

You’ll explore ERP modules such as Accounting, Stock, CRM, E-Commerce, BI, and Supply Chain Management. The role offers hybrid working, ongoing training, and a supportive team environment designed to develop your software and customer-facing