Application Support Consultant

Anson McCade; Hemel Hempstead; Hybrid; GBP 30,000 - 48,000; Full time

Benefits offered by this job

Hybrid working

Pension contribution

25 days’ annual leave + bank holidays

Training and professional development

Social activities

Job summary

Anson McCade is seeking an Application Support Consultant to join its Customer Success team in Hemel Hempstead. You will assist customers with technical and operational queries across ERP processes, troubleshooting issues and driving optimal solutions.

You’ll explore ERP modules such as Accounting, Stock, CRM, E-Commerce, BI, and Supply Chain Management. The role offers hybrid working, ongoing training, and a supportive team environment designed to develop your software and customer-facing

Qualifications

• Experience with Accounting, ERP, or business management software
• Strong analytical and problem-solving skills
• Excellent written and verbal communication
• Customer-focused with ability to work independently

Responsibilities

• Support customers with technical and operational queries across processes
• Troubleshoot application issues and investigate queries
• Gain exposure to ERP modules including Accounting, Stock, CRM, E-Commerce, BI and SCM

Skills

Analytical thinking

Communication skills

Customer-focused

Team collaboration

Education

Relevant qualification in Computer Science, Accounting or Business

Tools

SQL Server

MySQL

REST APIs

SOAP

Postman

FTP/SFTP

CRM

E-Commerce

Business Intelligence

Job description

Location: Hemel Hempstead, Hertfordshire

Hybrid Working

An exciting opportunity has arisen for an Application Support Consultant to join an established software company within its growing Customer Success team.

This is an excellent opportunity for someone who enjoys technology, problem-solving and working with customers, with the chance to develop their experience across ERP software, business applications and a range of technical systems.

The Role

As an Application Support Consultant, you will support customers with technical and operational queries across a range of business processes.

You’ll troubleshoot application issues, investigate customer queries and work towards the best possible solution. You’ll gain exposure to a broad range of ERP modules including Accounting, Stock, CRM, E-Commerce, Business Intelligence and Supply Chain Management.

What You Need

• Experience working with Accounting, ERP or Business Management software; or a relevant qualification in Computer Science, Accounting or Business
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• A customer-focused and empathetic approach
• Ability to work independently and as part of a team
• Good understanding of financial and management reporting would be beneficial
• Exposure to SQL Server, MySQL or SQL scripting would be advantageous
• Experience with REST APIs, SOAP, Postman, FTP/SFTP or software integrations would be beneficial
• Knowledge of EDI, Logistics, Warehouse Management, CRM, E-Commerce or Business Intelligence would be advantageous

What’s on Offer?

• Hybrid / flexible working
• Pension contribution
• 25 days’ annual leave plus bank holidays
• Training and professional development
• Supportive and collaborative working environment
• Regular company social activities