ERP Account Manager

Chapman Tate Associates; United Kingdom; Remote; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Uncapped commission

Established customer base

Strong marketing, delivery and support

Job summary

Chapman Tate Associates is working with a leading UK ERP partner to hire an ERP Account Manager. You will manage a portfolio of existing customers across the UK, focusing on relationships, retention, and revenue growth.

You will collaborate with delivery, consultancy, support and pre-sales teams to align technology with business goals, identify upsell opportunities and maximise value from ERP investments. Strong communication and senior stakeholder engagement are essential.

Qualifications

• Proven ERP software sales experience across mid-market or enterprise accounts.
• Experience managing relationships with senior stakeholders and decision-makers.
• Strong consultative approach with a finance/ERP focus.
• Comfort with remote work and self-motivation.

Responsibilities

• Manage and develop a portfolio of existing ERP customers across the UK.
• Build strong relationships with key stakeholders and decision-makers.
• Identify upsell and cross-sell opportunities for licences, modules, services, and solutions.
• Conduct regular customer reviews and account planning activities.
• Collaborate with delivery, consultancy, support and pre-sales teams to ensure customer satisfaction.
• Develop understanding of customer objectives, challenges and future requirements.
• Maintain accurate forecasts and revenue projections.
• Achieve and exceed retention, growth and revenue targets.

Skills

ERP software sales

Account management

Customer success

Remote work

Job description

UK Remote | £50,000 - £70,000 Basic Salary + Uncapped Commission

Chapman Tate Associates is proud to be working on behalf of a leading UK ERP Partner as we seek an experienced and customer-focused ERP Account Manager to join their growing commercial team.

This is an excellent opportunity for an ERP sales professional who enjoys building long-term customer relationships, identifying growth opportunities within existing accounts, and acting as a trusted advisor to clients. You'll be joining a highly successful organisation with a strong delivery capability, excellent market reputation, and a broad portfolio of ERP solutions.

The Role

As an ERP Account Manager, you will be responsible for managing and developing a portfolio of existing customers across the UK. Your focus will be on building strong relationships, driving customer retention, identifying upsell and cross-sell opportunities, and ensuring customers maximise the value of their ERP investment.

Working closely with delivery, consultancy, support, and pre-sales teams, you will become a trusted point of contact for your customers, helping them align their technology strategy with their business goals.

We Are Interested In Speaking To Candidates Who Have Experience With:

• NetSuite
• Sage Intacct
• Sage X3
• Sage 200
• Epicor
• Workday
• Microsoft Dynamics 365 Business Central
• Microsoft Dynamics 365 Finance & Operations
• Infor
• Acumatica
• SAP Business One
• SAP S/4HANA
• Oracle ERP
• Unit4
• SYSPRO
• IFS
• Other ERP, Finance, or Enterprise Business Software solutions

Key Responsibilities

• Manage and develop a portfolio of existing ERP customers.
• Build strong relationships with key stakeholders and decision-makers.
• Identify opportunities for upselling additional licences, modules, services, and solutions.
• Conduct regular customer reviews and account planning activities.
• Work closely with delivery and support teams to ensure customer satisfaction and retention.
• Develop a thorough understanding of customer objectives, challenges, and future requirements.
• Maintain accurate account forecasts and revenue projections.
• Achieve and exceed retention, growth, and account revenue targets.

Requirements

• Proven experience in ERP software sales, account management, or customer success.
• Experience managing relationships within mid-market or enterprise accounts.
• Strong understanding of finance, operational, and business process challenges.
• Demonstrable success in account growth, customer retention, and revenue generation.
• Ability to build trusted relationships with CFOs, Finance Directors, CIOs, and other senior stakeholders.
• Strong commercial acumen with a consultative approach to customer engagement.
• Self-motivated with the ability to work remotely and effectively manage customer relationships.
• Excellent communication, presentation, and relationship-building skills.

What's On Offer?

• Uncapped commission structure
• Established customer base and warm accounts
• Strong marketing, delivery, and customer success support
• Clear progression opportunities
• Opportunity to work for a recognised ERP consultancy and implementation partner
• Comprehensive onboarding and ongoing product training