ER Partner

dnata; Greater London; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Free breakfast, lunch and dinner on 1

Free tea and coffee

Simply health Plan

Refer a Friend Scheme

Discounted gym membership

Cycle to Work Scheme

Apprenticeship programme

Job summary

Dnata is seeking an Employee Relations Partner at London Heathrow to manage a substantial ER caseload, provide guidance on HR policies, and coach line managers to improve performance and handle disciplinary and grievances while ensuring legal compliance and policy alignment.

You will build strong stakeholder relationships, drive continuous improvement within the HR team, and contribute to cross-site projects. Travel across UK sites is expected in a dynamic manufacturing and services environment.

Qualifications

• Experience in Employee Relations/HR Generalist or similar with focus on case management
• Experience in manufacturing or similar environments is preferred
• Strong knowledge of UK employment law and HR best practices
• Excellent communication, coaching and stakeholder engagement skills
• Ability to influence and build credibility at all levels
• Meticulous attention to detail with strategic and pragmatic mindset
• Experience coaching and training leaders in employee relations best practices
• Commercially minded with problem-solving approach
• Ability to travel across UK sites

Responsibilities

• Serve as the first point of contact for all ER-related issues.
• Provide expert advice and guidance on HR policies and procedures.
• Coach and develop line managers through 1:1 sessions and group training on performance and capability, disciplinaries and grievances, and absence management.
• Ensure compliance with employment legislation, HR standards, and company policies.
• Maintain accurate and timely case records and documentation.
• Build strong relationships with stakeholders and provide a consultative approach to resolving issues.
• Manage a high-volume ER caseload, including complex and sensitive cases.
• Contribute to a culture of continuous improvement within the HR team.
• Participate in broader people-focused projects as required.
• Champion a culture of fairness, inclusion, and respect in all employee relations practices.

Skills

Employee Relations

HR Generalist

Case management

UK employment law

Coaching

Stakeholder engagement

Attention to detail

Policy interpretation

Travel

Job description

ER Partner

Department: Central Functions

Employment Type: Permanent - Full Time

Location: London Heathrow

Description

Who are we? Dnata is one of the worlds largest air and travel services providers. We provide a comprehensive range of inflight catering, onboard retail, supply chain and logistics services at all major and regional airports across the UK. Dnata Catering provide expertly crafted inflight catering services, delivering fresh and high-quality meals at major and regional airports across the UK. As the leading Halal caterer in the UK, we also provide tailored experiences to meet each customer’s unique needs. We're a leader in VIP catering, offering bespoke inflight to private and charter clients.

The Role The Employee Relations Partner plays a critical role in managing a substantial caseload of employee relations issues while ensuring alignment with company policies and business objectives. The ideal candidate will possess strong coaching skills, a keen business sense for interpreting policies, and the ability to make informed commercial decisions based on understanding of business policy and commercial risk appetite.

Key Responsibilities

• Serve as the first point of contact for all ER-related issues.
• Provide expert advice and guidance on HR policies and procedures.
• Coach and develop line managers to build capability and confidence through 1:1 sessions and group training on: Performance and capability, Disciplinaries and grievances. Absence management
• Ensure compliance with employment legislation, HR standards, and company policies.
• Maintain accurate and timely case records and documentation.
• Build strong relationships with stakeholders and provide a consultative approach to resolving issues.
• Manage a high-volume ER caseload, including complex and sensitive cases.
• Contribute to a culture of continuous improvement within the HR team.
• Participate in broader people-focused projects as and when required.
• Champion a culture of fairness, inclusion, and respect in all employee relations practices.

Skills, Knowledge and Expertise

• Experience working in Employee Relations/HR Generalist or similar roles with a focus on case management
• Desired experience working in a manufacturing or equivalent environment.
• Strong knowledge of UK employment law and HR best practices.
• Excellent communication, coaching, and stakeholder engagement skills.
• Ability to influence and build credibility with colleagues at all levels.
• Meticulous attention to detail with a strategic and pragmatic mindset.
• Experience in coaching and training leaders in employee relations best practices
• Commercially minded with a creative approach to problem-solving.
• Ability to travel to different UK based sites.

Benefits

• An opportunity to be part of the Emirates global family.
• Free breakfast, lunch and dinner on site
• Free tea and coffee
• Simply health Plan
• Refer a Friend Scheme
• Discounted gym membership at over 2000 gyms nationwide
• Cycle to Work Scheme
• Opportunity to enhance your learning through our inhouse apprenticeship programme

If you're invited to interview, please let us know if there are any adjustments we can make to ensure you're cleared for take-off and able to perform at your best. We're committed to making the recruitment journey as smooth and inclusive as possible.