Operations Manager

dnata; Birmingham; On-site; GBP 42,000 - 65,000; Full time

Benefits offered by this job

Free breakfast, lunch and dinner on‑si

Free tea and coffee

Cycle to Work Scheme

apprenticeship programme

Job summary

dnata Catering UK in Birmingham is seeking an Service Delivery Operations Manager to pro-actively manage daily operations ensuring safety, cost, quality and people KPIs align with standards. The role focuses on building effective customer relationships and leading a productive team.

Responsibilities include ensuring food safety, investigating incidents, managing rosters, budgets and external/internal service expectations while upholding company policy and regulatory compliance.

Qualifications

• Knowledge of Tacho and Working Time directive regulations.
• Experience in fast-moving and changing shop floor environments such as manufacturing, logistics, or FMCG.

Responsibilities

• Maintain the highest standards in quality, food safety, HACCP and Health & Safety.
• Investigate accidents/incidents/delays to identify root causes and implement fixes.
• Ensure work is completed to schedule and costs stay within targets.
• Collaborate with Shift Supervisor on rosters and schedules.
• Manage material and product costs within budget and deadlines.
• Lead and coach the team and handle employee relations per policy.

Skills

Tacho knowledge

Working Time directive

People management

Legislation & compliance

Problem solving

Stakeholder management

MS Office

Cost control

Attention to detail

Organisation & flexibility

Education

Level 4 qualification (A Level or equivalent)

GCSE English and Maths (C/4+)

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Description

Department: Service Delivery

Location: Birmingham

Who are we?

Dnata is one of the world’s largest air and travel services providers. We provide a comprehensive range of inflight catering, onboard retail, supply chain and logistics services at all major and regional airports across the UK. Dnata Catering provide expertly crafted inflight catering services, delivering fresh and high-quality meals at major and regional airports across the UK. As the leading Halal caterer in the UK, we also provide tailored experiences to meet each customer’s unique needs. We’re a leader in VIP catering, offering bespoke inflight to private and charter clients.

The Role

Our Service Delivery Operations Manager will pro-actively manage the daily operation, with responsibility for the delivery of safety cost, quality, compliance and people KPIs – in line with company, legal and airline standards. To be actively involved and maintain an effective and productive team which focuses achievement on results and develops and sustains effective customer relationships.

Key Responsibilities

• Highly motivated and driven in maintaining the highest standards in quality, food safety, HACCP and Health & Safety.
• Pro-actively investigating all accidents/incidents/delays to determine the root cause and put in place the appropriate solutions to eradicate further reoccurrences.
• To ensure work is completed according to daily work schedule and all costs are within agreed targets and any issues escalated when necessary.
• Work in collaboration with Shift Supervisor to ensure that rosters, work schedules and teams are managed effectively and in a fair and transparent method.
• Ensure all material and product and related costs are allocated and effectively managed within budget and to deadlines.
• Able to manage targets and ability to demonstrate their impact on business performance.
• Championing change initiatives and improvements with OPS Ex
• Ensure standards of external and internal customer service are met and use of effective pro-active commutation with all internal and external key stakeholders is maintained.
• Adhering to all Legislation, Company Policy and Compliance standards are met.
• Providing Leadership, coaching and training to the team and dealing with any employee relations issues according to Company policy.

Skills, Knowledge and Expertise

• Tacho and Working Time directive regulation knowledge
• Level 4 qualification i.e. A Level or equivalent experience
• GCSE English and Maths grade C/4 or above
• CPC Knowledge
• Demonstrable evidence of people management experience, e.g. dealing with performance issues, holidays, rosters and absence management
• Experience in a fast-moving and changing shop floor environment such as manufacturing, logistics, or FMCG
• Problem solving skills.
• Experience within the transport sector or logistics.
• Stakeholder management.
• Computer literate - Microsoft Outlook, Word and Excel
• Evidenced people management experience e.g. dealing with performance issues, holidays, rosters and absence management
• An understanding of cost and control management
• Attention to detail and accuracy
• Good organisation skills and flexibility

Benefits

What's in it for you?

• An opportunity to be part of the Emirates global family.
• Free breakfast, lunch and dinner on site
• Free tea and coffee
• Simply health Plan
• Refer a Friend Scheme
• Discounted gym membership at over 2000 gyms nationwide
• Cycle to Work Scheme
• Opportunity to enhance your learning through our inhouse apprenticeship programme

If you're invited to interview, please let us know if there are any adjustments we can make to ensure you're cleared for take-off and able to perform at your best. We’re committed to making the recruitment journey as smooth and inclusive as possible.

dnata Catering UK is committed to protecting your personal data. Any information you provide during the recruitment process will be processed in accordance with our Privacy Notice and used solely for recruitment purposes. Your data will be held securely and retained only for as long as necessary in line with our data retention policy.