Shift Leader

dnata; Glasgow; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Free breakfast, lunch and dinner on‑sI

Free tea and coffee

Refer a Friend Scheme

Discounted gym membership at over 2000

Cycle to Work Scheme

Inhouse apprenticeship programme

Job summary

Dnata in Glasgow is seeking a Shift Leader to supervise production operations, ensuring efficient workflows and top quality. The role focuses on team leadership, rostering, and cost control within a fast-paced environment.

As part of the Emirates global family, you’ll drive performance, maintain safety compliance, and foster client relationships while delivering world-class service every day.

Qualifications

• Proven ability to lead and develop a production or shift team.
• Experience managing rosters, holidays and attendance.
• Strong focus on cost and control management.
• Capable of maintaining accuracy and organisation under pressure.

Responsibilities

• Oversee key production areas such as our warehouse and production department.
• Ensure smooth, efficient workflows that meet tight schedules and uphold our 5-star quality standards
• Lead, coach, and inspire your team to deliver exceptional results every day
• Maintain compliance with legislation, customer expectations, and company policies
• Build strong relationships with clients and swiftly resolve any operational issues

Skills

Team development

Operational excellence

Calm under pressure

Stakeholder management

Cost and control awareness

Attention to detail

Good organisational skills

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Shift Leader

Department: Production

Employment Type: Permanent - Full Time

Location: Glasgow

Description

Who are we? Dnata is one of the world's largest air and travel services providers. We provide a comprehensive range of inflight catering, onboard retail, supply chain and logistics services at all major and regional airports across the UK. Dnata Catering provide expertly crafted inflight catering services, delivering fresh and high-quality meals at major and regional airports across the UK. As the leading Halal caterer in the UK, we also provide tailored experiences to meet each customers unique needs. We're a leader in VIP catering, offering bespoke inflight to private and charter clients.

The Role

The Operational Supervisor is responsible managing equipment operations, ensuring efficiency, safety compliance, and team productivity. The supervisor ensures quality control, inventory management, and coordination with various departments to meet operational demands.

Key Responsibilities

• Oversee key production areas such as our warehouse and production department.
• Ensure smooth, efficient workflows that meet tight schedules and uphold our 5-star quality standards
• Lead, coach, and inspire your team to deliver exceptional results every day
• Maintain compliance with legislation, customer expectations, and company policies
• Build strong relationships with clients and swiftly resolve any operational issues

Skills, Knowledge and Expertise

• A self-starter with a sharp eye for detail and a methodical mindset
• Passionate about team development and operational excellence
• Calm under pressure and confident in a dynamic, shift-based environment
• Committed to delivering world-class service—every time
• Problem solving skills.
• Stakeholder management.
• Computer literate - Microsoft Outlook, Word and Excel
• Evidenced people management experience e.g. dealing with performance issues, holidays, rosters and absence management
• An understanding of cost and control management
• Attention to detail and accuracy
• Good organisation skills and flexibility

Benefits

What's in it for you?

• An opportunity to be part of the Emirates global family.
• Free breakfast, lunch and dinner on site
• Free tea and coffee
• Simply health Plan
• Refer a Friend Scheme
• Discounted gym membership at over 2000 gyms nationwide
• Cycle to Work Scheme
• Opportunity to enhance your learning through our inhouse apprenticeship programme

If you're invited to interview, please let us know if there are any adjustments we can make to ensure you're cleared for take-off and able to perform at your best. We're committed to making the recruitment journey as smooth and inclusive as possible.