HR Shared Services Assistant - Maternity Cover

dnata; Manchester; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Free breakfast, lunch and dinner on‑s​

Free tea and coffee

Simply health Plan

Refer a Friend Scheme

Discounted gym membership

Cycle to Work Scheme

Inhouse apprenticeship programme

Job summary

dnata Catering UK is recruiting a HR Shared Services Assistant to join the HR Shared Services team in Manchester. You will handle HR administration across the employee lifecycle, respond to queries, maintain Workday records and support automation improvements.

The role requires strong MS Office skills, attention to detail and a customer‑focussed approach. Hybrid work with office presence twice a week is provided to support busy workflows.

Qualifications

• 1+ year HR Admin experience, ideally in a busy environment
• Experience with Workday is advantageous
• Strong MS Office skills, especially Excel
• Nice to have a customer-focused approach and ability to handle confidential data

Responsibilities

• Provide HR administration across the full employee lifecycle
• Handle daily HR queries and support processes
• Maintain and update HR system (Workday) and prepare documentation
• Support automation improvements and collaborate with ER, Payroll and HR teams
• Provide general admin support to the HR function and colleagues

Skills

Customer service

Attention to detail

MS Office

Workday

Tools

Workday

Microsoft Excel

Job description

Description

Department

Central Functions

Location

Manchester M90 5EX (BOND)

Who are we?

Dnata is one of the world’s largest air and travel services providers. We provide a comprehensive range of inflight catering, onboard retail, supply chain and logistics services at all major and regional airports across the UK. Dnata Catering provide expertly crafted inflight catering services, delivering fresh and high-quality meals at major and regional airports across the UK. As the leading Halal caterer in the UK, we also provide tailored experiences to meet each customer’s unique needs. We’re a leader in VIP catering, offering bespoke inflight to private and charter clients.

The Role

We are seeking a HR Shared Services Assistant to join our HR Shared Services team. This varied role, you will provide comprehensive administration and support services across a range of activities with exposure across the whole employee lifecycle. From everyday HR queries and projects, each day will be different; you will be the first point of contact for managers and colleagues providing first line advice and guidance around the HR processes. Key aspects of the roll include updating and maintaining the HR system (Workday), working efficiently to produce high quality correspondence and documentation, and contributing to the review of automation of our processes. You will also work closely with our talented ER, Payroll, Resourcing and HR team.

The ideal candidate for this role will have a passion for providing a quality service to both internal and external stakeholders. A key attribute of the successful candidate will be high levels of attention to detail, a customer centric approach and experience of working with sensitive and confidential data. To be a success in this role, you will have previous administration experience and proven experience of using a range of MS packages and ideally Workday. This is a fantastic opportunity for someone who is looking to take their first step into a HR career or wanting to gain further HR experience. You will be expected to be able to work effectively and efficiently, moving through a very wide range of tasks, supporting the needs of the business as they arise. We work on a hybrid schedule, in the office twice a week.

Key Responsibilities

• Work with the HR Shared Services Team Leader in providing a HR administration service to all Dnata sites/employees and to ensure excellence in customer service
• Management of the full worker life cycle – from staffing to compensation – using the HR management system – (Workday)
• Modify and create organisational structures
• Support and review of the job change business processes
• Be proactive with change projects allocated by your manager to support delivery of the colleagues’ agenda which will collaboratively shape the future of the organisation as we continue to improve the function.
• Maintain the HR system and produce analysis reports for management as requested
• Take up references for all new joiners and respond to reference requests from other third parties, communicating with the HR team promptly where references may not be satisfactory
• Daily resolution for telephone and email Workday enquiries relating to processes, knowledge and requests.
• Provide general administrative support to the wider HR team (Compliance/ HRBP’s/ Regional Directors)
• Support with Line Manager training to help enable them to use Workday efficiently
• Password re-sets
• Produce a range of letters in all aspects of the business This list is not exhaustive, accountabilities may vary dependant on locality or role complexity and may include any other duties considered reasonable by the line manager.

Skills, Knowledge and Expertise

• Experience within a fast-paced working environment essential.
• At least 1 year HR Admin experience, ideally in a similar volume environment
• Knowledge and experience in Workday favourable
• Strong customer service skills are essential, and they must be comfortable with multi-tasking and working under pressure to meet deadlines.
• A good working knowledge of Microsoft Office packages, including Excel is essential for this role.
• The successful candidate will be an experienced administrator, extremely organised, resilient, and confident, with a strong attention to detail
• On occasion, travel to our Dnata sites

Benefits

What's in it for you?

• An opportunity to be part of the Emirates global family.
• Free breakfast, lunch and dinner on site
• Free tea and coffee
• Simply health Plan
• Refer a Friend Scheme
• Discounted gym membership at over 2000 gyms nationwide
• Cycle to Work Scheme
• Opportunity to enhance your learning through our inhouse apprenticeship programme

If you're invited to interview, please let us know if there are any adjustments we can make to ensure you're cleared for take-off and able to perform at your best. We’re committed to making the recruitment journey as smooth and inclusive as possible.

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