Supervisor

dnata; Greater London; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Free meals on site

Cycle to Work Scheme

Refer a Friend Scheme

Discounted gym membership

Job summary

dnata Catering UK is seeking an Operational Supervisor to manage equipment operations across the Luton site, ensuring safety, efficiency and strong team performance. You will oversee production, bond and warehouse areas, coordinate with departments and monitor quality standards while maintaining cost controls.

You will lead a shift-based team, coach colleagues, uphold 5-star service, and build solid client relationships to swiftly resolve issues and meet tight schedules.

Qualifications

• Proven leadership of a team in a shift-based operations.
• Experience with cost and control management.
• Strong organizational and problem-solving skills.

Responsibilities

• Oversee key production areas such as our bond, warehouse and production department.
• Ensure smooth, efficient workflows that meet tight schedules and uphold our 5-star quality standards
• Lead, coach, and inspire your team to deliver exceptional results every day
• Maintain compliance with legislation, customer expectations, and company policies
• Build strong relationships with clients and swiftly resolve any operational issues

Skills

Team leadership

Cost control

Stakeholder management

Microsoft Excel

Organization

Attention to detail

Problem solving

Tools

Microsoft Outlook

Microsoft Word

Excel

Job description

Description

Department: Production

Location: Luton

Who are we?

Dnata is one of the world’s largest air and travel services providers. We provide a comprehensive range of inflight catering, onboard retail, supply chain and logistics services at all major and regional airports across the UK. Dnata Catering provide expertly crafted inflight catering services, delivering fresh and high-quality meals at major and regional airports across the UK. As the leading Halal caterer in the UK, we also provide tailored experiences to meet each customer’s unique needs. We’re a leader in VIP catering, offering bespoke inflight to private and charter clients.

The Role

The Operational Supervisor is responsible managing equipment operations, ensuring efficiency, safety compliance, and team productivity. The supervisor ensures quality control, inventory management, and coordination with various departments to meet operational demands.

Key Responsibilities

• Oversee key production areas such as our bond, warehouse and production department.
• Ensure smooth, efficient workflows that meet tight schedules and uphold our 5-star quality standards
• Lead, coach, and inspire your team to deliver exceptional results every day
• Maintain compliance with legislation, customer expectations, and company policies
• Build strong relationships with clients and swiftly resolve any operational issues

Skills, Knowledge and Expertise

• A self-starter with a sharp eye for detail and a methodical mindset
• Passionate about team development and operational excellence
• Calm under pressure and confident in a dynamic, shift-based environment
• Committed to delivering world-class service—every time
• Problem solving skills.
• Stakeholder management.
• Computer literate - Microsoft Outlook, Word and Excel
• Evidenced people management experience e.g. dealing with performance issues, holidays, rosters and absence management
• An understanding of cost and control management
• Attention to detail and accuracy
• Good organisation skills and flexibility

Benefits

What's in it for you?

• An opportunity to be part of the Emirates global family.
• Free breakfast, lunch and dinner on site
• Free tea and coffee
• Simply health Plan
• Refer a Friend Scheme
• Discounted gym membership at over 2000 gyms nationwide
• Cycle to Work Scheme
• Opportunity to enhance your learning through our inhouse apprenticeship programme

If you're invited to interview, please let us know if there are any adjustments we can make to ensure you're cleared for take-off and able to perform at your best. We’re committed to making the recruitment journey as smooth and inclusive as possible.

dnata Catering UK is committed to protecting your personal data. Any information you provide during the recruitment process will be processed in accordance with your Privacy Notice and used solely for recruitment purposes. Your data will be held securely and retained only for as long as necessary in line with your data retention policy.