Operations Manager (Transport)

Dnata; Birmingham; Hybrid; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Emirates global family

Free breakfast, lunch and dinner on on

Free tea and coffee

Simply health Plan

Refer a Friend Scheme

Discounted gym membership

Cycle to Work Scheme

Inhouse apprenticeship programme

Job summary

Dnata in Birmingham seeks an Operations Manager (Transport) to lead daily service delivery, ensuring safety, cost, quality and people KPIs are met. You will build effective teams, maintain strong customer relationships and ensure compliance with airline standards.

The role requires strong experience in transport/logistics, a Level 4 qualification, and solid people management skills to drive continuous improvement and efficient operations on site in Birmingham.

Qualifications

• Experience in quality systems, HACCP or health & safety standards.
• Experience in transport, logistics or manufacturing environments.
• Demonstrated people management experience including performance, holidays, rosters and absence.
• Able to manage costs and control budgets.

Responsibilities

• Maintain highest standards in quality, food safety, HACCP and Health & Safety.
• Investigate accidents/incidents/delays to identify root causes and prevent recurrence.
• Ensure work completed to schedule and costs stay within targets; escalate issues as needed.
• Collaborate with Shift Supervisor to manage rosters and schedules.
• Allocate and manage material and product costs within budget and deadlines.
• Lead and coach team; address employee relations per policy.
• Drive change initiatives and improvements within OPS.
• Maintain high external/internal customer service standards; proactive stakeholder communication.

Skills

Tacho knowledge

Level 4 qualification

GCSE English

GCSE Maths

CPC Knowledge

People management

Fast-moving environment

Problem solving

Transport/logistics experience

Stakeholder management

MS Office

Cost control

Attention to detail

Organisation skills

Education

Level 4 qualification (A Level or equivalent)

GCSE English

GCSE Maths

Tools

MS Office

Job description

Operations Manager (Transport)

Department: Service Delivery

Employment Type: Permanent - Full Time

Location: Birmingham

Description

Who are we?
Dnata is one of the world’s largest air and travel services providers. We provide a comprehensive range of inflight catering, onboard retail, supply chain and logistics services at all major and regional airports across the UK. Dnata Catering provide expertly crafted inflight catering services, delivering fresh and high-quality meals at major and regional airports across the UK. As the leading Halal caterer in the UK, we also provide tailored experiences to meet each customer’s unique needs. We’re a leader in VIP catering, offering bespoke inflight to private and charter clients.
The Role
Our Service Delivery Operations Manager will pro-actively manage the daily operation, with responsibility for the delivery of safety cost, quality, compliance and people KPIs – in line with company, legal and airline standards. To be actively involved and maintain an effective and productive team which focuses achievement on results and develops and sustains effective customer relationships.

Key Responsibilities

• Highly motivated and driven in maintaining the highest standards in quality, food safety, HACCP and Health & Safety.
• Pro-actively investigating all accidents/incidents/delays to determine the root cause and put in place the appropriate solutions to eradicate further reoccurrences.
• To ensure work is completed according to daily work schedule and all costs are within agreed targets and any issues escalated when necessary.
• Work in collaboration with Shift Supervisor to ensure that rosters, work schedules and teams are managed effectively and in a fair and transparent method.
• Ensure all material and product and related costs are allocated and effectively managed within budget and to deadlines.
• Able to manage targets and ability to demonstrate their impact on business performance.
• Championing change initiatives and improvements with OPS Ex
• Ensure standards of external and internal customer service are met and use of effective pro-active commutation with all internal and external key stakeholders is maintained.
• Adhering to all Legislation, Company Policy and Compliance standards are met.
• Providing Leadership, coaching and training to the team and dealing with any employee relations issues according to Company policy.

Skills, Knowledge and Expertise

• Tacho and Working Time directive regulation knowledge
• Level 4 qualification i.e. A Level or equivalent experience
• GCSE English and Maths grade C/4 or above
• CPC Knowledge
• Demonstrable evidence of people management experience, e.g. dealing with performance issues, holidays, rosters and absence management
• Experience in a fast-moving and changing shop floor environment such as manufacturing, logistics, or FMCG
• Problem solving skills.
• Experience within the transport sector or logistics.
• Stakeholder management.
• Computer literate - Microsoft Outlook, Word and Excel
• Evidenced people management experience e.g. dealing with performance issues, holidays, rosters and absence management
• An understanding of cost and control management
• Attention to detail and accuracy
• Good organisation skills and flexibility

Benefits

What's in it for you?

• An opportunity to be part of the Emirates global family.
• Free breakfast, lunch and dinner on site
• Free tea and coffee
• Simply health Plan
• Refer a Friend Scheme
• Discounted gym membership at over 2000 gyms nationwide
• Cycle to Work Scheme
• Opportunity to enhance your learning through our inhouse apprenticeship programme

If you're invited to interview, please let us know if there are any adjustments we can make to ensure you're cleared for take-off and able to perform at your best. We’re committed to making the recruitment journey as smooth and inclusive as possible.