Equipment Hire Customer Success Advisor

Lloyds British Group Ltd; Bentfield; Remote; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Life assurance

Pension Scheme

95% discount across Speedy brand

Training and career progression

Health Cash Plan

Staff Shop discounts

Job summary

Speedy Group UK&I is seeking a Customer Service Advisor based in the depot to front-line sales and service. You will build relationships, handle orders from booking to delivery and collection, and liaise with depot teams to meet customer needs.

The role emphasizes strong organisational and communication skills, a commitment to learning, and support for ESG initiatives. A driving licence is required, with opportunities for training and career progression.

Qualifications

• Needs strong organisational skills and clear communication.
• Willingness to learn and develop within the role.
• Must have a driving licence and ideally experience in hire or a similar sales/operational role.
• Ability to support ESG Strategy – Decade to Deliver.

Responsibilities

• Work desk-based on a daily basis, liaising with other departments.
• Coordinate with stock teams, drivers and engineers to fulfil customer needs.
• Ensure timely delivery and collection of equipment and high levels of customer satisfaction.

Skills

Organisational skills

Communication skills

Willingness to learn

Driving licence

Hire industry experience

ESG awareness

Job description

Speedy Group UK&I is seeking a Customer Service Advisor based in the depot to front-line sales and service. You will build relationships, handle orders from booking to delivery and collection, and liaise with depot teams to meet customer needs.

The role emphasizes strong organisational and communication skills, a commitment to learning, and support for ESG initiatives. A driving licence is required, with opportunities for training and career progression.