Customer Service & Hire Coordinator

Speedy Hire PLC; West of England; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

26 days holiday

Life assurance

Pension scheme

Canteen facilities

Staff discounts across Speedy brand

Training and career progression

Health cash plan

Staff Shop discounts

Green Commute Initiative

Employee Assistance Program

Job summary

Speedy Hire PLC is seeking a Customer Service Advisor at our Bristol depot. The role focuses on frontline sales and customer service, coordinating the end-to-end hire process from order through to delivery and collection.

You’ll work desk-based with various teams to ensure customers receive prompt, accurate service while supporting ESG initiatives and career progression within the Speedy Group.

Qualifications

• Strong organisational skills are essential.
• Excellent verbal and written communication abilities.
• Adaptability to changing priorities and customer needs.
• Commitment to learn and develop within the role.
• Driving licence is required.

Responsibilities

• Act as the frontline sales and customer service liaison in the depot, coordinating orders from intake to delivery and collection.
• Collaborate with stock, drivers and engineers to ensure timely fulfilment and minimal customer delay.

Skills

Organisational skills

Communication skills

Adaptability

Willingness to learn

Driving licence

Hire industry experience

ESG delivery support

Job description

Speedy Hire PLC is seeking a Customer Service Advisor at our Bristol depot. The role focuses on frontline sales and customer service, coordinating the end-to-end hire process from order through to delivery and collection.

You’ll work desk-based with various teams to ensure customers receive prompt, accurate service while supporting ESG initiatives and career progression within the Speedy Group.