Customer Service Advisor

Lloyds British Group Ltd; Bury St Edmunds; Remote; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Life assurance

Pension Scheme

95% discount across the Speedy brand

Opportunities for training, training, 

Voluntary Health Cash Plan

My Staff Shop: discounts and offers

Green Commute Initiative

Employee Assistance Program (EAP)

Job summary

Speedy Group UK&I is seeking a Customer Service Advisor in Bury St Edmunds to act as the frontline link between customers and the depot, handling orders from enquiry to delivery and collection.

You will build strong relationships, coordinate with stock, drivers and engineers, and ensure customer satisfaction while meeting business needs. The role is desk-based within a busy depot, with a focus on service excellence and process efficiency.

Qualifications

• Strong organisational skills and ability to manage multiple tasks.
• Excellent written and verbal communication abilities.
• Driving licence is required.
• Experience in the hire industry or similar sales/operational roles.
• Ability to support ESG initiatives and the Decade to Deliver plan.

Responsibilities

• Coordinate the hire process from order to delivery and collection.
• Liaise with depot teams, stock, drivers and engineers to meet customer needs.
• Provide front-line customer service and relationship management.

Skills

Organisational skills

Communication skills

Driving licence

Hire industry experience

ESG support

Job description

Speedy are the UK’s leading hire provider with the widest range of tools, specialist hire equipment, plant and support services – everything for every job!

Job Title - Customer Service Advisor

Location - Bury St Edmunds

Salary £29,572 Per Annum

Based in the depot, the Customer Service Advisor is a vital part of operations on the front line of sales and customer service. Relationship building is the key to success, as the Hire Controller coordinates the entire hire process from taking the order through to delivery and collection, liaising with every part of the depot to ensure the needs of the customer are met and that they’re satisfied with our service.

On a day-to-day basis, you can expect to be desk-based, working directly with the other departments, liaising regularly with stock teams, drivers and engineers to ensure minimal delay in fulfilling the needs of the customer with readily available equipment and close contact.

For us to help you on your journey to success, here’s what you’ll need:

• Strong organisational skills
• Strong communication skills both verbally & written
• Commitment to learn and develop
• Driving license
• Previous experience working within the hire industry or similar sales or operational role
• Ability to support your business unit/team to deliver our ESG Strategy – Decade to Deliver.

What we offer:

• Life assurance
• Pension Scheme
• 95% discount across the Speedy brand
• Opportunities for training, development and career progression
• Voluntary Health Cash Plan
• My Staff Shop: discounts and offers for shopping etc. across many suppliers
• Green Commute Initiative: Work scheme for cycling
• PAM – Employee Assistance Program (EAP): Offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management

Speedy operates an industry leading Work Life Balance initiative, demonstrating our commitment to reducing core contracted hours, supporting colleague wellbeing, and identifying more balanced work patterns for our colleagues which is a huge step in realising our ambition of putting our People First. Talk to us about a range of hybrid and flexible working arrangements to suit your needs including flexible start/finish times, shorter days, term time hours and job share opportunities.

Speedy offer a Career Line of Sight which enables a detailed understanding of the route to progression and growth within the Speedy Group.

Please be aware that some roles withinThe Speedy Group UK&I may require a DBS, Credit or Security Clearance Check.The Speedy Group is an equal opportunity employer where we embrace diversity in all its forms and fostering an inclusive environment for all people to do the best work of their lives with us.

Link below to our policies in line with our ESG Governance.

All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment.