EPR Implementation Support Analyst

The Methodist Church in Britain; Stanton Hill; On-site; GBP 35,000 - 43,000; Full time

Job summary

Chesterfield Royal Hospital NHS Foundation Trust is seeking an EPR Support Analyst for a 17-month post to assist with the Nervecentre EPR implementation. The role is largely onsite, with travel across three sites and requires go-live support during unsociable hours.

You will configure EPR features, troubleshoot issues, answer user queries, and maintain documentation, working with clinical and technical teams and supplier specialists to ensure a smooth EPR operation.

Qualifications

• A-Level or equivalent in health informatics, IT or related discipline.
• Experience in healthcare or IT system support.
• Experience logging, triaging and resolving incidents.
• Maintaining documentation and version control.
• Experience presenting to stakeholders.
• Experience in configuration and testing, including automated testing systems.

Responsibilities

• Configure EPR features to specification within the EPR system.
• Troubleshoot issues and resolve them promptly.
• Answer user queries and support users during implementation and optimisation.
• Provide go-live support, including unsociable hours.
• Work with supplier product specialists, clinical and technical staff to keep the EPR solution running smoothly.
• Maintain accurate documentation.
• Support testing activities.
• Demonstrate the product to stakeholders in groups and one to one.

Skills

Health informatics

IT support

Office 365

Communication

Project coordination

Education

A-Level or equivalent

Tools

EPR systems

Job description

Chesterfield Royal Hospital NHS Foundation Trust is seeking an EPR Support Analyst for a 17-month post to assist with the Nervecentre EPR implementation. The role is largely onsite, with travel across three sites and requires go-live support during unsociable hours.

You will configure EPR features, troubleshoot issues, answer user queries, and maintain documentation, working with clinical and technical teams and supplier specialists to ensure a smooth EPR operation.