Product Support Analyst

Derbyshire Support & Facilities Services Limited; Sutton-in-Ashfield; On-site; GBP 32,000 - 52,000; Full time

Job summary

The Derbyshire Support and Facilities Services Limited (DSFS) is seeking an EPR Product Support Analyst to deliver configuration of features for the Electronic Patient Record system, align with specifications, and assist with troubleshooting and user queries. The role is primarily onsite, with travel across SFH Trust sites, requiring unsociable hours to support go-live.

The postholder will work with supplier Product Specialists, clinical teams and technical staff to ensure smooth operation,

Qualifications

• Experience configuring EPR or similar systems.
• Experience with configuration standards and application testing including automated testing systems.
• Experience with Nervecentre configuration is preferred.

Responsibilities

• Configure features to specification within the EPR system.
• Assist with configuration, troubleshooting and handling user queries.
• Work onsite with travel across SFH Trust sites and support go-live events.
• Demonstrate the product to stakeholders in groups or one-to-one.
• Support testing activities and maintain accurate documentation.

Skills

Configuration

Troubleshooting

User support

Go-live support

Testing

Tools

NerveCentre

JavaScript

Job description

FOR IMMEDIATE START

The EPR Product Support Analyst will report into the EPR Product Analyst to deliver configuration of features to specification within the Electronic Patient Record (EPR) system, they will assist with configuration, troubleshooting, and user queries.

The post will primarily be onsite working with travel required across the 3 SFH Trust sites, successful candidates will be required to work unsociable hours to provide go-live support.

Interviews will be w/c 09/11/2026

The postholder will work closely with supplier Product Specialists, clinical teams, and technical staff to ensure smooth operation of EPR solution, maintain accurate documentation, and support testing activities.

The Trust is implementing Nervecentre EPR, experience in configuring Nervecentre is preferred. However, applications are welcome from candidates with substantial experience in application configuration and javascript.

It is essential that applicant has experience in configuration standards and application testing including automated testing systems.

This role is critical in ensuring that issues are resolved promptly and that users receive high-quality support during implementation and optimisation phases.

Nerve Centre Configuration knowledge will be advantageous.

You will be required to demonstrate the product to a range of stakeholders in groups and or individual (one to one).

Derbyshire Support and Facilities Services Ltd. (DSFS) is a subsidiary company that’s 100% owned by Chesterfield Royal Hospital NHS Foundation Trust.

DSFS has just over 900 staff across Soft and Hard Facilities Services, and our corporate services including, ICT, Patient Records, Switchboard, Procurement, Finance and Clinical Engineering. Very much part of the ‘Chesterfield Royal family’, DSFS builds on solid NHS foundations to offer a more commercial approach that’s dynamic, flexible, and proactive.

DSFS are proud to be striving to achieve a truly diverse and inclusive flexible workforce by valuing and welcoming everyone’s abilities, uniqueness, and individuality. All our colleagues have the right to and should be able to feel 100% themselves at work; we believe that all our people add to and should improve our culture and not just fit in with it. By embracing our diverse backgrounds and differences our culture becomes richer and makes us stronger together.

Derbyshire Support and Facilities Services Limited currently do not offer a Certificate of Sponsorship, any applications which require sponsorship will not be considered

DSFS - Derbyshire Support & Facilities Services Limited | DSFS

For further details / informal visits contact: Name: Heather Stott Job title: Assistant Director of Service Delivery Email address: [e-mail] Telephone number: 07930166199