Entry-Level Technical Support Engineer - Global Security UK

Gallagher Animal Management Chile; Warwick; On-site; GBP 25,000 - 36,000; Full time

Job summary

Gallagher is seeking a Junior Technical Support Engineer in Warwick, UK, to be part of our growing UK-based technical support team. You'll be the first point of contact for Gallagher Security customers and Channel Partners, guiding them through technical challenges with clarity and care.

You'll develop your knowledge of Gallagher Security products, collaborate with experienced engineers, and build confidence in networking, devices, and access control.

Qualifications

• Developing understanding of IT networking devices and protocols.
• Experience in a help desk or IT support environment is helpful.
• Clear written and verbal communication with customers.
• Logical, process-driven problem solving and a willingness to learn.
• Team-focused with adaptability to changing priorities.

Responsibilities

• Respond to technical support calls and emails with accurate, timely guidance.
• Troubleshoot networking, devices, software, and access-control issues with senior support.
• Document interactions and resolutions in CRM and knowledge bases.
• Collaborate with regional teams, product testing, and development to resolve issues.
• Build product knowledge through continuous learning and teamwork.

Skills

IT networking basics

Help desk experience

Clear communication

Problem-solving

Team collaboration

Access control knowledge

Tools

CRM systems

Knowledge base systems

Job description

Gallagher is seeking a Junior Technical Support Engineer in Warwick, UK, to be part of our growing UK-based technical support team. You'll be the first point of contact for Gallagher Security customers and Channel Partners, guiding them through technical challenges with clarity and care.

You'll develop your knowledge of Gallagher Security products, collaborate with experienced engineers, and build confidence in networking, devices, and access control.