Entry-Level IT Service Desk Technician — Site-Based

YASA; Cherwell District; On-site; GBP 23,000 - 32,000; Full time

Job summary

YASA is seeking an outgoing IT Service Desk Technician to join our small team at our Bicester and Yarnton sites. You will be the first point of contact for users, diagnosing and resolving a wide range of hardware, software and network issues.

You will manage tickets within SLA, provide a positive user experience, and contribute to ongoing service improvement while working flexibly, including out-of-hours shifts when required.

Qualifications

• Entry level IT role with willingness to learn and develop skills.
• Basic understanding of networking concepts and cybersecurity principles.
• Experience with Microsoft Office, Windows and Active Directory is a plus.
• Ability to work independently or with IT teams and handle new tasks with guidance.

Responsibilities

• Provide 1st line technical support to end-users.
• Take ownership of tickets submitted to the IT Service Desk within SLA.
• Guide users through solutions and document records of IT assets.
• Install, configure, and upgrade end-user hardware and software.
• Respond to alerts from monitoring systems and escalate when needed.
• Support out-of-hours on a rota basis as required.
• Contribute to continual service improvement initiatives.

Skills

Microsoft Office

Windows

Active Directory

Networking basics

Virtualisation basics

Cybersecurity awareness

Independent & collaborative work

Tools

Windows OS

Active Directory

Microsoft Office

Job description

YASA is seeking an outgoing IT Service Desk Technician to join our small team at our Bicester and Yarnton sites. You will be the first point of contact for users, diagnosing and resolving a wide range of hardware, software and network issues.

You will manage tickets within SLA, provide a positive user experience, and contribute to ongoing service improvement while working flexibly, including out-of-hours shifts when required.