Senior IT Service Desk Technician

YASA; Cherwell District; In loco; GBP 23.000 - 32.000; Tempo pieno

Descrizione del lavoro

YASA is seeking an outgoing IT Service Desk Technician to join our small team at our Bicester and Yarnton sites. You will be the first point of contact for users, diagnosing and resolving a wide range of hardware, software and network issues.

You will manage tickets within SLA, provide a positive user experience, and contribute to ongoing service improvement while working flexibly, including out-of-hours shifts when required.

Competenze

• Entry level IT role with willingness to learn and develop skills.
• Basic understanding of networking concepts and cybersecurity principles.
• Experience with Microsoft Office, Windows and Active Directory is a plus.
• Ability to work independently or with IT teams and handle new tasks with guidance.

Mansioni

• Provide 1st line technical support to end-users.
• Take ownership of tickets submitted to the IT Service Desk within SLA.
• Guide users through solutions and document records of IT assets.
• Install, configure, and upgrade end-user hardware and software.
• Respond to alerts from monitoring systems and escalate when needed.
• Support out-of-hours on a rota basis as required.
• Contribute to continual service improvement initiatives.

Conoscenze

Microsoft Office

Windows

Active Directory

Networking basics

Virtualisation basics

Cybersecurity awareness

Independent & collaborative work

Strumenti

Windows OS

Active Directory

Microsoft Office

Descrizione del lavoro

About the role

We are looking for an outgoing and enthusiastic person to join our small team as an IT Service Desk Technician. You will be first point of contact for users experiencing any IT problems, assisting with a wide range of hardware, software and network issues.

Through collaborative working, you will diagnose and resolve problems, guide users through solutions and manage service desk tickets within defined service level agreements.

This is a full-time, site-based role supporting operations across both our Bicester and Yarnton facilities, with travel between sites required as part of the role.

Once established in post, you will be required to provide out-of-hours support on a rota basis.

This is an entry level IT role suitable for anyone looking to develop their IT skills in a fast paced, dynamic environment, and offers the potential for exposure to a wide ranges of IT systems and technologies.

What you’ll do

• Provide 1st line technical support to end-users.
• Take ownership of all tickets submitted to our IT Service Desk system within SLA.
• Provide a positive end-user experience through excellent communication.
• Install, configure, and upgrade end user hardware and software applications.
• Respond to alerts from our automated monitoring systems to ensure issues don’t turn into bigger problems.
• Actively contribute to the IT continual service improvement ethos.
• Escalate Service Desk tickets to specialists when required.
• Document and maintain accurate records of all IT assets.
• Any other duties as required.

Skills & Experience

• An open and positive character who is looking to learn new skills.
• Someone who is happy to take on new tasks but can ask for help when required.
• Has some experience of Microsoft Office, Windows and Active Directory.
• Has a basic understanding of networking concepts such as TCP/IP, DNS & DHCP.
• Has a basic understanding of virtualisation technologies and principles.
• Understands the importance of cybersecurity principles and their application.
• Is happy to work independently or collaborate effectively with other IT teams.
• Willing to work flexibly, as workloads dictate, including out-of-hours when required.ch to work, desire to thrive in a dynamic and fast-moving environment.