Entry-Level IT Service Desk Engineer - 1st Line Support

Oxford Instruments; High Wycombe; On-site; GBP 21,000 - 32,000; Full time

Job summary

Oxford Instruments is seeking a Service Delivery Engineer to join our IT team in High Wycombe. You will provide first-line IT support to colleagues across the business, handling incidents, supporting Windows PCs, Microsoft 365 apps and onboarding activities.

This entry-level role offers hands-on experience in a global organisation, opportunities to contribute to knowledge articles, and interaction with wider infrastructure teams and suppliers as your experience grows.

Qualifications

• Interest in technology and IT support
• Good problem-solving skills and desire to help users
• Willingness to learn and develop technical skills in a global organisation

Responsibilities

• Provide first-line IT and desktop support to colleagues
• Troubleshoot issues with Windows PCs, laptops, mobile devices and peripherals
• Support Microsoft 365 applications (Outlook, Teams, Word, Excel)
• Assist with user accounts, password resets, and onboarding activities
• Log, manage and prioritise incidents and service requests
• Escalate complex issues when needed and collaborate with infrastructure teams

Skills

IT support

Customer service

Problem solving

Communication

Tools

Microsoft Windows

Microsoft 365

Job description

Oxford Instruments is seeking a Service Delivery Engineer to join our IT team in High Wycombe. You will provide first-line IT support to colleagues across the business, handling incidents, supporting Windows PCs, Microsoft 365 apps and onboarding activities.

This entry-level role offers hands-on experience in a global organisation, opportunities to contribute to knowledge articles, and interaction with wider infrastructure teams and suppliers as your experience grows.