IT Service Desk Agent

Adecco; Gloucester; On-site; GBP 19,286 - 26,174; Full time

Job summary

South Gloucestershire Council is hiring an ICT Helpdesk Technician in Yate. This temporary, full-time role provides first-line IT support to education customers, delivering friendly service and timely resolutions.

You will use Windows, M365, and other software, perform remote support, and, when needed, site visits. ConnectWise Manage experience is a plus. Strong numeracy and communication skills are essential in this busy service desk.

Qualifications

• Experience in a busy service desk environment.
• Familiarity with ConnectWise Manage is desirable.
• Proficient in using remote support tools to troubleshoot and resolve issues.
• Strong understanding of IT and numeracy skills to accurately update service desk software.
• Excellent interpersonal and communication skills to engage effectively with customers.
• Ability to set up, adjust, and maintain technical equipment as required.

Responsibilities

• Provide first-line remote support via telephone and remote tools, following established processes.
• Handle service desk inquiries with professionalism and efficiency.
• Conduct site visits when necessary to resolve technical issues.
• Utilise your knowledge of Windows operating systems, M365 products, and relevant software applications to assist users effectively.
• Collaborate with team members to deliver outstanding service and support.
• Prioritise workloads to meet peak demands and ensure timely resolutions.

Skills

Windows OS

Microsoft 365

Remote support tools

Customer service

Communication skills

Numeracy

Tools

ConnectWise Manage

Job description

Join Our Client South Gloucestershire Council's Team as an ICT Helpdesk Technician!

Are you passionate about technology and eager to make a difference in the public services sector? Do you thrive in a dynamic environment where you can support and empower others? If so, we have an exciting opportunity for you!

Position: ICT Helpdesk Technician
Location: Yate
Contract Type: Temporary
Working Pattern: Full Time
Hourly Rate: 16.62

As an ICT Helpdesk Technician, you will play a crucial role in providing technical support to their education customers. This is a customer-facing position where your ability to deliver excellent service will shine! You will be working in a fast-paced environment, adapting to the rapid changes in ICT administration and curriculum settings.

What You'll Do:

• Provide first-line remote support via telephone and remote tools, following established processes.
• Handle service desk inquiries with professionalism and efficiency.
• Conduct site visits when necessary to resolve technical issues.
• Utilise your knowledge of Windows operating systems, M365 products, and relevant software applications to assist users effectively.
• Collaborate with team members to deliver outstanding service and support.
• Prioritise workloads to meet peak demands and ensure timely resolutions.

What We're Looking For:

• Experience in a busy service desk environment.
• Familiarity with Connectwise Manage is desirable.
• Proficient in using remote support tools to troubleshoot and resolve issues.
• Strong understanding of IT and numeracy skills to accurately update service desk software.
• Excellent interpersonal and communication skills to engage effectively with customers.
• Ability to set up, adjust, and maintain technical equipment as required.

Why Join Us?

• Be part of a vibrant team dedicated to supporting education and enhancing the learning experience.
• Enjoy a competitive hourly rate and the opportunity to grow your skills in a supportive environment.
• Work in Yate, a location with easy access and a friendly community atmosphere.

This is your chance to shine in a role that's not just a job but a pathway to making a meaningful impact. Join us in empowering the next generation through technology!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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