Senior IT Service Desk Technician

YASA Limited; Bicester; On-site; GBP 25,000 - 32,000; Full time

Job summary

YASA Limited in the UK is seeking an IT Service Desk Technician to be the first point of contact for end-users, resolving hardware, software and network issues within defined SLAs.

Based on our Yarnton, Oxfordshire production facility, this on-site role offers an entry level path to develop IT skills in a fast-paced environment. You will work with cross-functional IT teams, support on-site operations and be part of a journey to broader systems exposure.

Qualifications

• Experience with Microsoft Office, Windows and Active Directory.
• Basic networking knowledge (TCP/IP, DNS, DHCP).
• Fundamental understanding of virtualization and cybersecurity.
• Able to work independently or with IT teams and adapt to out-of-hours support.

Responsibilities

• Provide 1st line technical support to end-users.
• Take ownership of tickets within SLA and communicate clearly.
• Install, configure and troubleshoot end-user hardware and software.
• Respond to alerts from monitoring systems and escalate when needed.
• Maintain accurate records of IT assets and assist with service improvements.

Skills

Microsoft Office

Windows OS

Active Directory

Networking basics

Virtualisation basics

Cybersecurity basics

Team collaboration

Flexibility

Job description

Founded in 2009 as a spin-out from the University of Oxford, YASA is a world leader in axial flux electric motor technology and part of the Mercedes-Benz Group. We are helping to shape the future of electrification through cutting-edge innovation, engineering excellence and a passion for pushing boundaries. At YASA, you'll work alongside talented and driven colleagues in a collaborative environment where your ideas, development and contributions truly matter.

YASA is proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment where everyone is treated with dignity and respect. We welcome applications from all qualified candidates and make employment decisions based on skills, experience and potential, regardless of age, disability, gender identity, marital status, race, religion or belief, sex, sexual orientation, pregnancy or maternity status, or any other protected characteristic.

About the role

We are looking for an outgoing and enthusiastic person to join our small team as an IT Service Desk Technician. You will be first point of contact for users experiencing any IT problems, assisting with a wide range of hardware, software and network issues.

Through collaborative working, you will diagnose and resolve problems, guide users through solutions and manage service desk tickets within defined service level agreements.

This position will be full-time on-site at our production facility in Yarnton, Oxfordshire, but will require occasionally travel to help support operations at other UK based sites.

Once established in post, you will be required to provide out-of-hours support on a rota basis.

This is an entry level IT role suitable for anyone looking to develop their IT skills in a fast paced, dynamic environment, and offers the potential for exposure to a wide ranges of IT systems and technologies.

What you’ll do

• Provide 1 st line technical support to end-users.
• Take ownership of all tickets submitted to our IT Service Desk system within SLA.
• Provide a positive end-user experience through excellent communication.
• Install, configure, and upgrade end user hardware and software applications.
• Respond to alerts from our automated monitoring systems to ensure issues don’t turn into bigger problems.
• Actively contribute to the IT continual service improvement ethos.
• Escalate Service Desk tickets to specialists when required.
• Document and maintain accurate records of all IT assets.
• Any other duties as required.

Skills & Experience

• An open and positive character who is looking to learn new skills.
• Someone who is happy to take on new tasks but can ask for help when required.
• Has some experience of Microsoft Office, Windows and Active Directory.
• Has a basic understanding of networking concepts such as TCP/IP, DNS & DHCP.
• Has a basic understanding of virtualisation technologies and principles.
• Understands the importance of cybersecurity principles and their application.
• Is happy to work independently or collaborate effectively with other IT teams.
• Willing to work flexibly, as workloads dictate, including out-of-hours when required. ch to work, desire to thrive in a dynamic and fast-moving environment.