Entry-Level E‑Commerce & Customer Service Exec

Wallace Hind Selection LTD; Evesham; On-site; GBP 16,000 - 26,000; Full time

Benefits offered by this job

22 days annual leave (increases with}

Pension

Annual Performance Bonus

Wellbeing Package

Job summary

Wallace Hind Selection is seeking a Customer Service Executive / E-Commerce Assistant in Bidford-on-Avon. You will manage online orders, support customers by phone and email, and help grow the company’s digital presence through platforms like eBay and Shopify.

The role offers hands-on training, a friendly team, and opportunities for progression within a growing business, with a competitive benefits package and a training-first culture.

Qualifications

• Strong communication and multitasking skills with attention to detail.
• Experience in customer service or customer-facing roles is advantageous.
• Proficiency with Excel and Microsoft Office.

Responsibilities

• Process online orders and input them accurately into internal systems.
• Track orders from entry through dispatch and courier pick-up, resolving any issues.
• Maintain and update large data sets using Excel.
• Deliver excellent customer service via phone and email.
• Administer documents such as invoices and certificates of analysis.

Skills

Strong communication

Multitasking

Attention to detail

Proactive problem-solving

Education

Recent graduate

Tools

Excel

Word

Outlook

Job description

Wallace Hind Selection is seeking a Customer Service Executive / E-Commerce Assistant in Bidford-on-Avon. You will manage online orders, support customers by phone and email, and help grow the company’s digital presence through platforms like eBay and Shopify.

The role offers hands-on training, a friendly team, and opportunities for progression within a growing business, with a competitive benefits package and a training-first culture.