Customer Service Executive

Wallace Hind Talent Solutions; Bidford on Avon CP; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Full training and ongoing support

Growth opportunities

22 days annual leave + pension

Job summary

Wallace Hind Selection seeks a Customer Service Administrator / E‑Commerce Assistant in Bidford-on-Avon. You will support order processing, handle inquiries, and ensure a smooth online shopping experience.

This entry-level role offers full training and ongoing support, with a clear path to growth as the business expands. An opportunity to gain hands-on experience in e-commerce and customer care in a small, fast-paced team.

Qualifications

• Strong communication and multitasking abilities.
• Recent graduate or early-career in customer service or e-commerce is welcome.
• Proficiency with Microsoft Office, especially Excel, is preferred.

Responsibilities

• Process online orders and input into internal systems.
• Track orders from entry to dispatch and courier pickup.
• Maintain and update large data sets using Excel.
• Provide excellent customer service via phone and email.
• Handle invoices and certificates of analysis as required.

Skills

Customer service

Multitasking

Attention to detail

Problem solving

E-commerce experience

Tools

Microsoft Office

Excel

Word

Outlook

Job description

Are you ready to kick-start your career in e-commerce and customer service? Join a growing industrial supplies business with a fast-paced, supportive team based in Bidford-on-Avon. This is your chance to gain hands-on experience, deliver exceptional customer support, and help grow our online presence as our Customer Service Executive / E-Commerce Assistant.

BASIC SALARY:

Up to £26,000

BENEFITS:

• 22 days annual leave (increases with length of service)
• Pension
• Annual Performance Bonus
• Wellbeing Package

LOCATION:

This is an office-based role based in Bidford-on-Avon.

COMMUTABLE LOCATIONS:

Stratford-upon-Avon, Redditch, Evesham, Worcester, Bidford-on-Avon

JOB DESCRIPTION:

Customer Service Administrator, Customer Service Executive, eCommerce Assistant

Reporting to our E-Commerce Team Leader, you’ll play a key role in delivering a first-class online shopping experience, managing orders, and solving problems.

Day to day, you will:

• Process online orders and input them accurately into internal systems.
• Track orders from entry through dispatch and courier pick-up, resolving any issues.
• Maintain and update large data sets using Excel.
• Deliver excellent customer service via phone and email.
• Administer documents such as invoices and certificates of analysis.

PERSON SPECIFICATION:

Customer Service Administrator, Customer Service Executive, eCommerce Assistant

As our Customer Service Representative / E-Commerce Assistant, you’ll have strong communication and multitasking skills, coupled with a high attention to detail and a proactive, problem-solving mindset. Any experience within Customer Service or Customer facing positions would be advantageous.

You will also:

• Have a personal interest or professional experience in e-commerce – whether that’s Vinted, Shopify, eBay or any other relevant platforms.
• Be comfortable using Microsoft Office (Excel, Word, Outlook).

THE COMPANY:

A well-established UK-based distributor of industrial adhesives, sealants, tapes, and coatings, supplying high-performance solutions to sectors such as electronics, automotive, and manufacturing. Known for technical expertise and excellent customer service, we are expanding our digital presence through platforms like eBay and Shopify, offering strong opportunities for growth and innovation.

PROSPECTS:

This is a fantastic opportunity for a recent graduate or someone starting out in e-commerce or customer service. With full training and ongoing support, you’ll gain valuable experience and the chance to progress within the company as our business grows rapidly via mergers and acquisitions.

INTERESTED?

Please click apply. You will receive an acknowledgement of your application.

Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives.

Please Note:

Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct.

REF:

SM18669, Wallace Hind Selection