Early-Career E-Commerce & Customer Service Exec

Wallace Hind Selection LTD; Astwood Bank; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

22 days leave

Pension

Annual bonus

Wellbeing package

Job summary

Wallace Hind Selection is helping a growing UK-based distributor recruit a Customer Service Executive / E-Commerce Assistant for an office-based role in Bidford-on-Avon. You will handle online orders, resolve issues, and support the team to deliver a first-class online shopping experience.

The role suits a recent graduate or early-career professional, with full training and progression opportunities as the business expands. Benefits include 22 days’ leave, pension, and an annual bonus.

Qualifications

• Recent graduate or entry-level in ecommerce/customer service desired.
• Experience in customer service or customer-facing roles advantageous.
• Proficient with Excel and data handling.

Responsibilities

• Process online orders and input into internal systems.
• Track orders from entry through dispatch and courier pick-up.
• Maintain and update large data sets using Excel.
• Deliver excellent customer service via phone and email.
• Administer documents such as invoices and certificates of analysis.

Skills

Strong communication

Multitasking

Attention to detail

Problem solving

Customer service experience

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Wallace Hind Selection is helping a growing UK-based distributor recruit a Customer Service Executive / E-Commerce Assistant for an office-based role in Bidford-on-Avon. You will handle online orders, resolve issues, and support the team to deliver a first-class online shopping experience.

The role suits a recent graduate or early-career professional, with full training and progression opportunities as the business expands. Benefits include 22 days’ leave, pension, and an annual bonus.