E-Commerce Customer Success Executive

Wallace Hind Talent Solutions; Bidford on Avon CP; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Full training and ongoing support

Growth opportunities

22 days annual leave + pension

Job summary

Wallace Hind Selection seeks a Customer Service Administrator / E‑Commerce Assistant in Bidford-on-Avon. You will support order processing, handle inquiries, and ensure a smooth online shopping experience.

This entry-level role offers full training and ongoing support, with a clear path to growth as the business expands. An opportunity to gain hands-on experience in e-commerce and customer care in a small, fast-paced team.

Qualifications

• Strong communication and multitasking abilities.
• Recent graduate or early-career in customer service or e-commerce is welcome.
• Proficiency with Microsoft Office, especially Excel, is preferred.

Responsibilities

• Process online orders and input into internal systems.
• Track orders from entry to dispatch and courier pickup.
• Maintain and update large data sets using Excel.
• Provide excellent customer service via phone and email.
• Handle invoices and certificates of analysis as required.

Skills

Customer service

Multitasking

Attention to detail

Problem solving

E-commerce experience

Tools

Microsoft Office

Excel

Word

Outlook

Job description

Wallace Hind Selection seeks a Customer Service Administrator / E‑Commerce Assistant in Bidford-on-Avon. You will support order processing, handle inquiries, and ensure a smooth online shopping experience.

This entry-level role offers full training and ongoing support, with a clear path to growth as the business expands. An opportunity to gain hands-on experience in e-commerce and customer care in a small, fast-paced team.