Customer Service Executive

Wallace Hind Selection LTD; Redditch; On-site; GBP 16,000 - 26,000; Full time

Benefits offered by this job

22 days holiday

Pension

Annual performance bonus

Wellbeing package

Job summary

Wallace Hind Selection LTD in Bidford-on-Avon is seeking a Customer Service Administrator / E-Commerce Assistant to join our growing team. You'll manage orders, assist customers by phone and email, and help develop our online presence.

This office-based role offers training, exposure to e-commerce platforms (Shopify, eBay, etc.), and opportunities to progress as the business expands.

Qualifications

• Experience in customer service or customer-facing roles.
• Interest or experience in e-commerce platforms.
• Proficient with Microsoft Office applications.

Responsibilities

• Process online orders and input data into internal systems.
• Track orders from entry to dispatch and resolve issues.
• Maintain large datasets using Excel.
• Provide excellent customer service by phone and email.
• Assist with invoices and certificates of analysis where needed.

Skills

Customer service

E-commerce

Data entry

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Are you ready to kick-start your career in e-commerce and customer service? Join a growing industrial supplies business with a fast-paced, supportive team based in Bidford-on-Avon. This is your chance to gain hands-on experience, deliver exceptional customer support, and help grow our online presence as our Customer Service Executive / E-Commerce Assistant.

BASIC SALARY: Up to £26,000

BENEFITS

• 22 days annual leave (increases with length of service)
• Pension
• Annual Performance Bonus
• Wellbeing Package

LOCATION: This is an office-based role based in Bidford-on-Avon.

COMMUTABLE LOCATIONS: Stratford-upon-Avon, Redditch, Evesham, Worcester, Bidford-on-Avon

JOB DESCRIPTION

Customer Service Administrator, Customer Service Executive, eCommerce Assistant

Reporting to our E-Commerce Team Leader, you'll play a key role in delivering a first-class online shopping experience, managing orders, and solving problems.

Responsibilities

• Process online orders and input them accurately into internal systems.
• Track orders from entry through dispatch and courier pick-up, resolving any issues.
• Maintain and update large data sets using Excel.
• Deliver excellent customer service via phone and email.
• Administer documents such as invoices and certificates of analysis.

PERSON SPECIFICATION

Customer Service Administrator, Customer Service Executive, eCommerce Assistant

As our Customer Service Representative / E-Commerce Assistant, you'll have strong communication and multitasking skills, coupled with a high attention to detail and a proactive, problem-solving mindset. Any experience within Customer Service or Customer facing positions would be advantageous.

Requirements

• Have a personal interest or professional experience in e-commerce - whether that's Vinted, Shopify, eBay or any other relevant platforms.
• Be comfortable using Microsoft Office (Excel, Word, Outlook).

THE COMPANY

A well-established UK-based distributor of industrial adhesives, sealants, tapes, and coatings, supplying high-performance solutions to sectors such as electronics, automotive, and manufacturing. Known for technical expertise and excellent customer service, we are expanding our digital presence through platforms like eBay and Shopify, offering strong opportunities for growth and innovation.

PROSPECTS

This is a fantastic opportunity for a recent graduate or someone starting out in e-commerce or customer service. With full training and ongoing support, you'll gain valuable experience and the chance to progress within the company as our business grows rapidly via mergers and acquisitions.

embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives.