E-Commerce Customer Experience Executive

Wallace Hind Selection LTD; Stratford-upon-Avon; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

22 days annual leave

Pension

Annual Performance Bonus

Wellbeing Package

Job summary

Wallace Hind Selection LTD is seeking a Customer Service Executive / E-Commerce Assistant for an office-based role in Bidford-on-Avon. You will support the E-Commerce team by handling orders, updating data in Excel, and delivering excellent customer service via phone and email.

The position offers a competitive salary up to £26,000 with benefits and training. This is a great entry point for recent graduates looking to grow in e-commerce and admin roles within a UK distributor.

Qualifications

• Experience in customer service or customer-facing roles is desirable.
• Familiarity with e-commerce platforms (Shopify, eBay, etc.) is beneficial.
• Proficient in Microsoft Office, especially Excel and Word.

Responsibilities

• Process online orders and input into internal systems.
• Track orders from entry to dispatch, resolving issues.

Skills

Customer service

E-commerce

Excel

MS Office

Communication

Multitasking

Tools

Shopify

eBay

Vinted

Job description

Wallace Hind Selection LTD is seeking a Customer Service Executive / E-Commerce Assistant for an office-based role in Bidford-on-Avon. You will support the E-Commerce team by handling orders, updating data in Excel, and delivering excellent customer service via phone and email.

The position offers a competitive salary up to £26,000 with benefits and training. This is a great entry point for recent graduates looking to grow in e-commerce and admin roles within a UK distributor.