Customer Experience Specialist

JT Search; Jersey Marine; On-site; GBP 18,000 - 24,000; Full time

Job summary

JT Search is seeking a Customer Service Advisor who will handle enquiries by phone, email and in person, delivering clear, helpful and respectful responses. You will work under supervision but often make decisions and solve problems independently.

The role requires excellent communication, confident IT skills with Microsoft Office, and previous customer-facing experience. A collaborative, proactive approach to resolving issues is essential.

Qualifications

• Minimum Level 3 qualifications or equivalent experience.
• Confident IT skills, including Microsoft Office.
• Excellent communication and customer service skills.
• Experience in a customer facing role.

Responsibilities

• Handle enquiries by phone, email and in person.
• Gather and assess information accurately, spotting gaps.
• Defuse difficult situations and respond constructively.
• Provide initial support and refer when needed.
• Keep accurate records and manage personal data.
• Collaborate with colleagues and partner agencies for resolution.
• Seek feedback and give it constructively.
• Build rapport quickly and work cooperatively.
• Think critically and make sound decisions.
• Be open to new ways of working and suggest improvements.

Skills

IT skills

Customer service

Communication skills

Experience in customer facing

Education

Level 3 qualifications

Tools

Microsoft Office

Job description

JT Search is seeking a Customer Service Advisor who will handle enquiries by phone, email and in person, delivering clear, helpful and respectful responses. You will work under supervision but often make decisions and solve problems independently.

The role requires excellent communication, confident IT skills with Microsoft Office, and previous customer-facing experience. A collaborative, proactive approach to resolving issues is essential.