Enterprise Tech Account Lead — E‑commerce Growth

Rithum Holdings, Inc.; United Kingdom; Remote; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Remote-first work model

25 days PTO + holidays

Health insurance and wellness benefits

Professional development stipend

Wellbeing resources and mental health

Job summary

Rithum, the world’s leading commerce network, seeks a Technical Account Manager to guide strategic enterprise clients through platform integration and optimization. You will partner with Client Success and Product teams to align technical solutions with business goals, manage BAU activities, and drive revenue-enhancing strategies.

The role emphasizes strong project management, deep product knowledge, and effective communication with both client and internal stakeholders.

Qualifications

• 2+ years of experience in technical account management, implementation, solutions engineering, or e-commerce within a B2B SaaS environment, or in a marketplace role with a brand or retailer.

Responsibilities

• Serve as a consistent weekly touchpoint for the client, managing BAU activities and ensuring timely execution.
• Develop and oversee channel implementation strategies that align with channel requirements and platform capabilities.
• Drive tactical execution strategies across the Rithum platform, including repricing, promotional planning, and algorithmic optimization to maximize revenue conversion.
• Conduct technical reviews and offer forward-looking optimization recommendations.
• Act as a trusted technical advisor to help clients realize value from Rithum’s solutions.
• Own the resolution of complex technical issues with Product, Engineering, and Client Success Enginering teams.
• Bridge communication between client technical teams and internal teams to ensure mutual understanding.
• Support technical roadmap planning, feature adoption, and product feedback loops with strategic clients.
• Maintain deep knowledge of platform functionality, data flows, and emerging capabilities.

Skills

Technical account management

Onboarding

Solution engineering

E-commerce

AI tools usage

Communication

Problem solving

Education

Bachelor's degree in business, engineering, computer science or related field

3+ years in technical account management / implementation roles

Experience in eCommerce or product data platforms

Tools

Salesforce

JIRA

Microsoft Copilot

Job description

Rithum, the world’s leading commerce network, seeks a Technical Account Manager to guide strategic enterprise clients through platform integration and optimization. You will partner with Client Success and Product teams to align technical solutions with business goals, manage BAU activities, and drive revenue-enhancing strategies.

The role emphasizes strong project management, deep product knowledge, and effective communication with both client and internal stakeholders.