Enterprise Technical Account Manager, E‑commerce SaaS

Rithum

United Kingdom

On-site

GBP 60,000 - 90,000

Full time

14 days+

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Benefits offered by this job

Enhanced Private Medical Insurance

Health Cash Back Plan

Life insurance & disability benefits

Pension plan with 4% Company match

25 Days of PTO

8 Company-paid Holidays

Floating holidays

10 paid sick days

Wellness days

Remote work stipend (£45/month)

Professional development stipend

Charitable contribution match

Job summary

Rithum is seeking a Technical Account Manager (TAM) to deliver strategic technical guidance and executional support to enterprise and strategic clients. You will partner with the Client Success Manager to align technical solutions with business objectives, ensure channel implementation, and drive long-term platform optimization and scalable tech strategies.

This role requires strong project management, deep product knowledge, and the ability to build trust with client and internal stakeholders.

Qualifications

2+ years of experience in technical account management, implementation, solutions engineering, or e-commerce within a B2B SaaS environment, or in a marketplace role with a brand or retailer.
Proven experience supporting enterprise or strategic clients with technical onboarding, platform integration, and ongoing optimization.
Strong proficiency using Excel.
Foundational understanding of channel requirements, data mapping, and feed architecture.
Demonstrated ability to manage technical projects and communicate effectively with technical and non-technical stakeholders.
Demonstrated proficiency with Microsoft Copilot and comfort leveraging AI‑driven tools within daily workflows, with an ongoing interest in emerging technologies.
Proficiency in platforms such as Salesforce, JIRA, or similar workflow/project tracking tools.
Excellent problem-solving skills, with a focus on root cause analysis and resolution.
Strong verbal and written communication skills.

Responsibilities

Serve as a consistent weekly touchpoint for the client, managing BAU activities and ensuring timely execution.
Develop and oversee channel implementation strategies aligning with channel requirements and platform capabilities.
Drive tactical execution strategies across the platform, including repricing, promotions, and optimization to maximize revenue conversion.
Conduct technical reviews, identify optimization opportunities, and provide forward-looking recommendations.
Act as a trusted technical advisor to help clients realize value from the solutions.
Own resolution of complex technical issues with Product, Engineering, and Client Success Enginering teams.
Bridge communication between client technical teams and internal teams for mutual understanding and execution.
Support technical roadmap planning, feature adoption, and product feedback with strategic clients.
Maintain deep knowledge of platform functionality, data flows, and emerging capabilities.