Client Partner

Thoughtworks Inc.; Greater London; On-site; GBP 120,000 - 150,000; Full time

Job summary

Thoughtworks is expanding its Go-To-Market leadership for the Retail, Consumer, Travel and Transportation sector in Europe, with a focus on the UK retail market. The Client Principal will own the complete sales cycle, nurture senior client relationships, and collaborate with the account team to deliver digital transformations spanning Customer Experience, Product Innovation, and Data Modernization.

Applicants should bring deep industry insight, a strong network, and a consultative,

Responsibilities

• Understand the industry context, the customer problem and define mutual value
• Develop and execute on key account plans and overall go-to-market
• Acquire and nurture senior client relationships on strategic accounts
• Achieve established revenue and profitability targets
• Work closely with the account leadership team
• Actively participate in the go-to-market plan creation/refinement for your account as well as for the industry vertical (RCTT)
• Report account activity, opportunity status and other details to the RCTT leadership (portfolio director)

Job description

We are seeking to expand our Go-To-Market team in RCTT (short for Retail, Consumer, Travel and Transportation) in Europe with a special focus on the Retail sector in the UK&I. Specifically, we are looking for a leader who is experienced with selling and delivering digital transformations encompassing our core offerings of Customer Experience, Product Innovation, Enterprise Platform Modernization, Data Modernization, AI Readiness, Engineering Excellence and Digital Application and Maintenance Operations (DAMO). You will be inheriting one large portfolio in the Retail space based on which you will grow the existing account, and acquire new accounts based on your network, your industry expertise and our marketing activities and in close collaboration with your account team, our industry and service line specialists and the RCTT market organization.

As a Client Principals, you are responsible for the entire sales cycle (lead generation through proposal, contract negotiation and closure) as well as client relationship management, account strategy and planning, joint delivery governance and project reviews. This includes e.g.

• Understand the industry context, the customer problem and define mutual value
• Develop and execute on key account plans and overall go-to-market
• Acquire and nurture senior client relationships on strategic accounts
• Achieve established revenue and profitability targets
• Work closely with the account leadership team (consisting e.g. of the account tech director and account delivery director)
• Actively participate in the go-to-market plan creation/refinement for your account as well as for the industry vertical (RCTT), and
• Report account activity, opportunity status and other details to the RCTT leadership (portfolio director)

A deep understanding of the retail (and ideally also the consumer goods) industry, familiarity with the main industry trends and drivers as well as relevant players (e.g. eco-system partners). A strong network in the industry. Experience working in many different executive revenue-generating roles requiring strong business acumen. Success managing and developing sophisticated senior client relationships and strategic business partnerships across the C-suite. Experience contributing to a clients’ business using a highly consultative and solution-oriented approach. Ability to drive thought leadership and innovation experience for clients. Ability to influence decisions by bringing in relevant industry trends and client stories on innovation and digital disruption. Experience in agile (custom) software development project delivery with the ability to understand the momentum of technical projects and the challenges a highly technical team will face in project execution.