Enterprise TAM: Trusted Advisor for Security & Value

Island; England; Remote; GBP 60,000 - 80,000; Full time

Job summary

A technology company in the United Kingdom is seeking a Technical Account Manager (TAM) to build relationships with customers and ensure they get maximum value from their offerings. In this role, you will manage support cases, onboard customers, and provide ongoing training. Ideal candidates will have over 5 years of experience in technical account management or solutions engineering, and be comfortable using tools like Salesforce and Jira. This position offers an opportunity to work at the intersection of technology and customer success.

Qualifications

• 5+ years in a technical account management or solutions engineering role.
• Strong technical foundation supporting enterprise IT products.
• Experience with customer escalations and support tickets.

Responsibilities

• Serve as the technical point of contact for assigned customers.
• Manage and assist with support cases, feature requests, and escalations.
• Train customer teams on deploying and operationalizing Island.

Skills

Technical account management

Solutions engineering

Customer support

Communication skills

Project management

Salesforce

Jira

Confluence

Education

Bachelor’s degree in a technical discipline

Tools

Salesforce

Jira

Confluence

Job description

A technology company in the United Kingdom is seeking a Technical Account Manager (TAM) to build relationships with customers and ensure they get maximum value from their offerings. In this role, you will manage support cases, onboard customers, and provide ongoing training. Ideal candidates will have over 5 years of experience in technical account management or solutions engineering, and be comfortable using tools like Salesforce and Jira. This position offers an opportunity to work at the intersection of technology and customer success.