Technical Account Manager (TAM)

Talk Straight; United Kingdom; On-site; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Bonus scheme

Car allowance

25 days holiday

Birthday off

Wellbeing day

Volunteering day

Company pension 5%

Health plan

Sick pay

Parental pay

EAP

Training allowance

Referral program

Company events

Job summary

Talk Straight is seeking a Technical Account Manager to be the technical expert for our key customers and partners across the UK. You will own the technical relationship, lead service reviews, and ensure customers gain real value from our solutions.

You will collaborate with the PPM, Sales and TechOps, reporting to the Chief Sales Officer, and travel up to 15,000 miles per year with two monthly office days to stay aligned with the wider team.

Qualifications

• Experience in pre‑sales, account management or technical support.
• Proactive self‑starter with continuous learning.
• Proven time management in a fast‑moving sales environment.
• Strong communicator who can influence stakeholders.
• Confident presenting to technical and non‑technical audiences.
• Team player working across departments.
• Strong planning and organisational skills.
• Good written and numerical skills.

Responsibilities

• Partner with sales to deliver structured service reviews and align on roadmaps.
• Support key partner accounts with training and technical materials.
• Contribute to pre‑sales activities including solution design and product demonstrations.
• Collaborate with TechOps to head off customer pain.
• Deliver technical enablement and create documentation for partners and internal teams.
• Oversee onboarding with Service Delivery for smooth, sound implementations.
• Maintain ongoing account engagement through channels, onsite visits and roadmap discussions.
• Work with product managers to select products/services based on account learnings.

Skills

Pre-sales experience

Account management

Technical support

Strong communicator

Time management

Presenting to audiences

Team player

Organisational skills

Numerical skills

Tools

Cisco CCNA/CCDA

Fortinet NSE4

Job description

As Technical Account Manager, you'll be the technical expert our most important customers and partners rely on. You'll own the technical relationship across our highest-value accounts — keeping their networks performing, spotting risk before it becomes a problem, and making sure their teams get real value from what we provide.

Sales owns the commercial relationship. You own the technical one — leading service reviews, preventing escalations, supporting bids and tenders, and keeping customers aligned with our product roadmap. You'll work day to day with our Partner Programme Manager (PPM), Sales, and Technical Operations (TechOps) teams, and you'll report to the Chief Sales Officer.

Your accounts will be the ones that matter most — typically the top 20% by revenue and strategic importance, plus any others the CSO or CEO asks you to pick up. You'll stay close to them through structured service reviews, regular touchpoints, onsite visits, and dedicated Teams channels for technical updates and relationship building (not support tickets).

Success in this role will be defined by:

• ≥20% churn reduction among strategic and partner-led accounts
• Increased technical satisfaction scores from both customers and partners
• Strong partner engagement and enablement in collaboration with the PPM
• Faster sales cycles and higher bid conversion due to quality pre-sales input
• Increased adoption of training and documentation resources
• Higher visibility and resolution rates of technical risks via early TAM engagement

Do this well and you'll help us keep and grow our most important accounts, strengthen our partner network, and give every customer a consistently high-quality technical experience.

Responsibilities:

• Partner with sales to deliver structured service reviews, highlight technical performance, align on product roadmaps, and identify potential risks or expansion opportunities.
• Engage with the PPM to support key partner accounts, including high-value customers acquired or managed through strategic partners. You will enable partners with training, technical materials, and direct engagement on accounts of strategic importance.
• Support pre-sales activities — including solution design, technical qualification, product demonstrations, and contributing to the quality and compliance of bids and tenders.
• Bridge into Technical Operations (TechOps) — working alongside TechOps to head off customer pain where required.
• Drive technical enablement — delivering training to partners, network managers, DSLs and internal teams; producing technical documentation and working with marketing and the PPM on Moodle/academy content and partner collateral.
• Own the onboarding experience — collaborating with the Service Delivery team to ensure smooth, technically sound onboarding that leads to strong early customer satisfaction.
• Maintain ongoing account engagement — through dedicated Teams channels (for training and engagement, not support tickets), onsite visits, proactive outreach, and ongoing roadmap discussions with key technical stakeholders.
• Work with our product managers to select the right products and services for customers, based on what you learn from your accounts.

Territory and travel:

This is a national role covering customers and partners across the UK, so you can expect to travel up to 15,000 miles a year by train or car. We'll also ask you to spend at least two days a month in the office, working alongside the wider team and the Chief Sales Officer.

Essential:

• Experience in pre-sales, account management or technical support
• A proactive self-starter who keeps learning and adapts well to change
• Proven time management in a busy, fast-moving sales environment
• A strong communicator who can influence people inside and outside the business
• Confident presenting to both technical and non-technical audiences
• A genuine team player who works well across departments
• Strong planning and organisational skills
• Good written and numerical skills

Desirable:

• Good working knowledge of unified communications and connectivity solutions
• Cisco CCNA / CCDA or Fortinet FCNSA (or equivalent) — CCNP / CCDP or Fortinet NSE4 is a real plus
• A high achiever with excellent attention to detail
• A high level of initiative and enthusiasm

• Bonus scheme
• Car allowance
• Up to 25 days holiday per year plus Bank Holidays
• Day off for your birthday
• Wellbeing day
• Volunteering day
• Company pension — 5% employer contribution
• Health Cash Plan
• Contractual sick pay
• Contractual maternity and paternity pay
• Employee Assistance Programme
• Non-work related training allowance
• Referral programme
• Company events