Enterprise Security Success Architect

TrendAI; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

TrendAI™, the global AI security leader and Trend Micro's enterprise unit, seeks a Customer Success Technical Advisor to drive technical outcomes for strategic accounts within the Vision One ecosystem.

You will act as the trusted technical voice post-deployment, lead architectural reviews, and guide customers through onboarding, upgrades, and feature deployments while maturing SOC/SIEM operations.

Qualifications

• 10+ years in technical support or security consulting.
• Knowledge of NIST, MITRE ATT&CK, SIEM/SOC.
• OS depth: Windows Server, Linux, Solaris; AWS/Azure/GCP.
• Strong strategic communication for execs.
• Analytical, process-driven with documentation.
• Bachelor's degree in Engineering/CS preferred.
• Certifications such as TCAP, TSCE, CISSP, CCNA/CCNP or cloud certs preferred.

Responsibilities

• Strategic Technical Advocacy.
• Outcome-driven management post-deployment.
• Contribute to Success Planning and platform adoption roadmap.
• Conduct regular architectural reviews and configuration audits.
• Proactive operations and enablement for clients.
• Guide onboarding and deployment for rapid time-to-value.
• Design and deliver bespoke workshops for clients.
• Provide technical oversight during security events.

Skills

10+ yrs exp

Security frameworks

OS & Cloud depth

Strategic communication

Analytical mindset

Education

Bachelor's degree in Engineering/CS

Tools

Job description

TrendAI™, the global AI security leader and Trend Micro's enterprise unit, seeks a Customer Success Technical Advisor to drive technical outcomes for strategic accounts within the Vision One ecosystem.

You will act as the trusted technical voice post-deployment, lead architectural reviews, and guide customers through onboarding, upgrades, and feature deployments while maturing SOC/SIEM operations.