Strategic Security Customer Success Engineer

UKT Trend Micro (UK) Limited (UK); Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

TrendAI, the enterprise unit of Trend Micro, seeks a Customer Success Technical Advisor to lead the technical journey for our largest enterprise accounts, transforming complex security requirements into scalable, operational successes within the TrendAI Vision One ecosystem.

You will act as the primary technical voice after deployment, drive time-to-value, guide on best practices, and collaborate with Product Engineering, R&D, and Sales Engineering to influence product roadmaps.

Qualifications

• 10+ years in technical support, security architecture, systems engineering or client-facing consulting.
• Strong knowledge of security frameworks (NIST, MITRE ATT&CK) and SIEM/SOC operations.
• Deep understanding of multiple OSes (Windows Server, Linux, Solaris) and hybrid-cloud infra (AWS, Azure, GCP).
• Excellent written and verbal communication for executive stakeholders.

Responsibilities

• Act as the strategic technical voice post-deployment, aligning on security outcomes and adoption Roadmap.
• Design and deliver bespoke workshops to mature SOC and SIEM operations; guide on best practice sessions.
• Perform RCA on complex issues and coordinate with Product Engineering, R&D, and Sales Engineering.

Skills

Security architecture

SIEM/SOC

Executive communication

Analytical mindset

Security frameworks

Education

Bachelor’s Degree in Engineering or Computer Science

Tools

Windows

Linux

Solaris

AWS

Azure

Job description

TrendAI, the enterprise unit of Trend Micro, seeks a Customer Success Technical Advisor to lead the technical journey for our largest enterprise accounts, transforming complex security requirements into scalable, operational successes within the TrendAI Vision One ecosystem.

You will act as the primary technical voice after deployment, drive time-to-value, guide on best practices, and collaborate with Product Engineering, R&D, and Sales Engineering to influence product roadmaps.