Enterprise Scheduling Coordinator - Pharma Services

GB00 Agilent Technologies LDA UK Limited; Cheadle; Hybrid; GBP 32,000 - 52,000; Full time

Job summary

Agilent Technologies Inc. is seeking an Enterprise Scheduling Coordinator to orchestrate field service activity at a UK-based pharmaceutical site.

The role focuses on planning, scheduling, and hosting engineers for onsite maintenance, ensuring timely service delivery and strong customer communication. You will coordinate with customers and vendors, manage service plans, and monitor performance metrics to minimize downtime while maintaining high satisfaction.

Qualifications

• Third level qualification, science qualification advantageous.
• Ability to be a key team player with a positive attitude.
• Ability to manage sudden changes in priorities.
• Proven ability to problem-solve and multi-task.
• Planning, organizational, and time management skills.
• Ability to prioritise tasks and meet deadlines.
• Ability to handle customer and vendor requests via telephone, email, in-person.
• Excellent communication skills and cross-functional collaboration.
• Fluency in English (verbal & written).

Responsibilities

• Coordinate service visits in line with site schedule and manage parts and IT requests necessary for service completion.
• Vendor hosting – act as dedicated point of contact for onsite services.
• Customer POC for scheduling and operational queries.
• Daily admin tasks: quotations, purchase orders, cost reconciliations.
• Track out-of-scope costs and report to account manager.
• Attend operational calls and manage high email volume.
• Customer asset management and inventory accuracy.
• Manage instrument additions/removals and inventory changes.
• Monitor maintenance/repair timelines to minimize disruption.
• Work with SAP CRM and Smartsheet for scheduling.

Skills

Team player

Problem solving

Planning & time management

Multi-tasking

Prioritisation

Communication

Education

Third level qualification

Science qualification advantageous

Tools

SAP

Smartsheet

Job description

Agilent Technologies Inc. is seeking an Enterprise Scheduling Coordinator to orchestrate field service activity at a UK-based pharmaceutical site.

The role focuses on planning, scheduling, and hosting engineers for onsite maintenance, ensuring timely service delivery and strong customer communication. You will coordinate with customers and vendors, manage service plans, and monitor performance metrics to minimize downtime while maintaining high satisfaction.