Scheduling Coordinator - SITE BASED

GB00 Agilent Technologies LDA UK Limited; Cheadle; Hybrid; GBP 32,000 - 52,000; Full time

Job summary

Agilent Technologies Inc. is seeking an Enterprise Scheduling Coordinator to orchestrate field service activity at a UK-based pharmaceutical site.

The role focuses on planning, scheduling, and hosting engineers for onsite maintenance, ensuring timely service delivery and strong customer communication. You will coordinate with customers and vendors, manage service plans, and monitor performance metrics to minimize downtime while maintaining high satisfaction.

Qualifications

• Third level qualification, science qualification advantageous.
• Ability to be a key team player with a positive attitude.
• Ability to manage sudden changes in priorities.
• Proven ability to problem-solve and multi-task.
• Planning, organizational, and time management skills.
• Ability to prioritise tasks and meet deadlines.
• Ability to handle customer and vendor requests via telephone, email, in-person.
• Excellent communication skills and cross-functional collaboration.
• Fluency in English (verbal & written).

Responsibilities

• Coordinate service visits in line with site schedule and manage parts and IT requests necessary for service completion.
• Vendor hosting – act as dedicated point of contact for onsite services.
• Customer POC for scheduling and operational queries.
• Daily admin tasks: quotations, purchase orders, cost reconciliations.
• Track out-of-scope costs and report to account manager.
• Attend operational calls and manage high email volume.
• Customer asset management and inventory accuracy.
• Manage instrument additions/removals and inventory changes.
• Monitor maintenance/repair timelines to minimize disruption.
• Work with SAP CRM and Smartsheet for scheduling.

Skills

Team player

Problem solving

Planning & time management

Multi-tasking

Prioritisation

Communication

Education

Third level qualification

Science qualification advantageous

Tools

SAP

Smartsheet

Job description

Job Description Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables. applications and expertise. Agilent enables customers to gain the answers and insights they seek so they can do what they do best: improve the world around us. Agilent is collaborating with leading biopharmaceuticals located in the UK and is hiring for the integral and dynamic role of Enterprise Scheduling Coordinator (ESC). The main objectives of this position are to: Represent Agilent Technologies delivering high levels of customer satisfaction in a dynamic, fast passed pharmaceutical site. Effective planning, scheduling and hosting of engineers for onsite maintenance activities. Manage and update scheduled services plan, ensuring successful completion of services and responding to breakdown repair requests. Work in partnership with customer(s) internal & third-party vendors Effectively manage contractual response times, minimizing rescheduling and delivering services within satisfactory timelines. Build successful customer relationships, prioritizing customer requirements and keeping customer informed of any scheduling changes.

Responsibilities of the Enterprise Scheduling Coordinator are:

• Service coordination; organizing service visits in accordance with site schedule along with management of associated standards / parts and IT requests etc. necessary for the successful completion of the service.
• Vendor hosting – support as the dedicated point of contact for onsite services, managing permits and supporting service engineers during service visits.
• Customer POC – first point of contact for the customer for any scheduling or operational queries.
• Daily administrative duties such as quotation requests, raising purchase orders and reconciling costs.
• Track out of scope costs and report regularly to account manager.
• Attend operational calls, customer meetings and managing a high volume of emails.
• Customer asset management, ensuring inventories are accurate.
• Managing new instrument additions, removals, and any changes to the agreed inventory.
• Monitoring performance metrics ensuring maintenance and repair requests are completed within the timeframe agreed with customer, with minimum disruption to onsite activities.
• Work with scheduling applications such as SAP CRM System and SmartSheet.
• Ability to work as a team player and demonstrate a passion for the role and customer satisfaction.
• Schedule vendor inductions and comply with customer vendor management requirements, ensuring risk assessments, training records and relevant documentation is collated in advance of scheduled services.
• To management repair requests, minimizing instrument downtime.
• Proactive monitoring of schedule adherence to planned preventative maintenance.
• Management shipment and tracking of off‑site instruments.
• Data management – managing inventory, service metrics, schedule and costings to a high standard.
• Collation of vendor service reports and upload onto customer CMMS software.
• Closure of associated work orders.
• Following customer gowning and PPE requirements while operating in clean room areas and laboratories.

Qualifications Core Skills Requirements:

• Third level qualification, science qualification advantageous.
• Ability to be a key team player, take ownership and help your colleagues with a positive attitude.
• Ability to manage sudden changes in priorities.
• Proven ability to problem‑solve and multi‑task.
• Planning, organizational, and time management skills.
• Ability to prioritize tasks and meet deadlines.
• Ability to handle customer and vendor requests via telephone, email, in‑person.
• Excellent communication skills – effective interpersonal and cross‑functional collaboration skills to work effectively with team members, customers, and relevant stakeholders.
• Ability to work independently will limited managerial input.
• Knowledge of planning and administrative tools is preferable – SAP/Smartsheet.
• Excellent communication skills – effective interpersonal and cross‑functional collaboration skills to work effectively with team members, customer, and relevant stakeholders.
• Proven fluency in English (verbal & written).
• Willingness and enthusiasm to participate in on‑going training and development.

Additional Details

This job has a full time weekly schedule. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required: Occasional Shift: Day Duration: No End Date Job Function: Services & Support

Graduate and Student Career Site Visit our career site and learn more about Agilent Watch our video playlist to get a glimpse of life at Agilent! As a global leader in laboratory and clinical technologies, we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting‑edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life‑changing discoveries, we provide trusted answers to their most critical questions and challenges. Leveraging more than 50 years of expertise, we create advanced instruments, software, and consumables supported by teams of highly skilled and knowledgeable people. With 18,000 employees around the world, our global reach and comprehensive solutions provide the most reliable and accurate results, as well as optimal scientific, economic, and operational outcomes. We work collaboratively with our customers on their journey to make a real difference in human lives. Our culture is founded on trust, respect, and uncompromising integrity, and we pride ourselves on being a dynamic and inclusive workplace that celebrates diversity and fosters innovation. We can’t wait for you to join us as we continue our mission to improve the world around us. Information about Agilent is available at Agilent.com.