Onsite Pharma Scheduling Coordinator

Agilent Technologies, Inc.; Cheadle Hulme; On-site; GBP 32,000 - 42,000; Full time

Job summary

Agilent Technologies is seeking an Enterprise Scheduling Coordinator to coordinate onsite service visits, liaise with customers and vendors, and manage service administration in a fast-paced pharmaceutical site in the UK.

The role requires strong planning, communication, and problem-solving abilities, with experience using SAP CRM and Smartsheet. A science background and willingness to train further are valued assets.

Qualifications

• Third level qualification; science qualification advantageous.
• Excellent communication and cross-functional collaboration skills.
• Ability to adapt to changing priorities and multi-task effectively.
• Experience handling customer and vendor requests via phone, email, or in-person.
• Willingness to participate in ongoing training and development.

Responsibilities

• Service coordination; organizing visits aligned with site schedule and necessary parts/IT requests.
• Vendor hosting; act as the dedicated contact for on-site services and engineers.
• Customer POC for scheduling queries and operational questions.
• Daily admin tasks: quotations, PO requests, cost reconciliation; track out-of-scope costs.
• Attend operational calls and customer meetings; manage high volumes of emails.
• Manage customer assets: inventories, instrument additions/removals, changes.
• Monitor performance metrics to ensure timely maintenance/repair with minimal disruption.
• Use SAP CRM System and Smartsheet for scheduling activities.
• Collaborate as a team; maintain focus on customer satisfaction.
• Coordinate vendor inductions; ensure risk assessments and documentation are prepared.

Skills

Team _player

Prioritization

Problem solving

Planning & time management

Communication

Independent work

SAP

Smartsheet

Fluent English

Education

Science degree

Tools

SAP

Smartsheet

Job description

Agilent Technologies is seeking an Enterprise Scheduling Coordinator to coordinate onsite service visits, liaise with customers and vendors, and manage service administration in a fast-paced pharmaceutical site in the UK.

The role requires strong planning, communication, and problem-solving abilities, with experience using SAP CRM and Smartsheet. A science background and willingness to train further are valued assets.