Enterprise Onboarding Lead for Cloud Deployments

Leadout Capital; Belfast City District; Hybrid; GBP 65,000 - 95,000; Full time

Benefits offered by this job

Pre-IPO equity

Private healthcare

Generous annual leave

Professional development budget

Team travel

Job summary

Cloudsmith is seeking a hands-on Onboarding Manager to lead the end-to-end onboarding journey for our enterprise customers, from kickoff through to closure and BAU. You’ll set each customer up for success, bringing the rigour and control they need to get the full benefit of Cloudsmith.

You’ll be comfortable running multiple onboardings in parallel, working with stakeholders on both sides, clearing blockers before they slow things down and becoming the trusted advisor customers rely on.

Qualifications

• Proven experience in a Customer Success, Solutions Architecture, or Technical Account Management role.
• Strong project management skills, with experience managing deliverables in large-scale deployments.
• Extensive experience with cloud-based platforms and DevOps tools.
• Ability to define system architectures and guide technical discussions.

Responsibilities

• Own the onboarding and rollout process for new enterprise customers, ensuring timely delivery and successful implementation of the Cloudsmith platform across their organisations.
• Define and document technical architecture tailored to customer requirements, addressing software supply chain needs and security goals.
• Coordinate project management activities, aligning customer and internal teams, setting expectations, and ensuring deliverables meet business objectives.
• Lead stakeholder communication across enterprise customer teams, including platform engineers, DevOps, and security professionals, ensuring alignment with deployment roadmap.
• Monitor and manage project timelines and deliverables, providing status reports and addressing risks to ensure smooth rollout.
• Build and maintain relationships with key customer stakeholders and act as their trusted technical advisor.
• Collaborate with internal product, engineering, and support teams to address customer needs and drive product improvements.
• Troubleshoot and resolve technical issues during deployment, ensuring minimal downtime.

Skills

Customer Success

Solutions Architecture

Technical Account Management

Project Management

Cloud platforms

DevOps tools

Enterprise deployments

System Architecture

Strong communication

Travel willingness

Job description

Cloudsmith is seeking a hands-on Onboarding Manager to lead the end-to-end onboarding journey for our enterprise customers, from kickoff through to closure and BAU. You’ll set each customer up for success, bringing the rigour and control they need to get the full benefit of Cloudsmith.

You’ll be comfortable running multiple onboardings in parallel, working with stakeholders on both sides, clearing blockers before they slow things down and becoming the trusted advisor customers rely on.