Enterprise IT Support Specialist (EMEA)

ISC2; United Kingdom; On-site; GBP 35,000 - 40,000; Full time

Job summary

ISC2 in the United Kingdom seeks a skilled Enterprise Support Specialist (EMEA) to join our growing Enterprise IT Support Team. The role centers on ITIL-based service delivery and building trust with stakeholders through high-quality outcomes.

The candidate will handle Jira Service Management requests within SLAs, manage end-user devices with JAMF/Intune, and work with Okta, AD, Salesforce, and more. Office 365 and Adobe proficiency are required.

Qualifications

• Degree in Information Technology or equivalent with IT service desk experience.
• Experience supporting end-user devices (Apple and Windows).
• Experience with Jira Service Management ticket handling.
• Familiarity with Okta and Active Directory.
• Office 365 and Adobe proficiency.

Responsibilities

• Respond to Jira Service Management tickets within SLAs.
• Provision end-user systems and services within SLAs.
• Manage hardware/software orders and asset inventories.
• Administer end-user devices (Apple/Windows) using JAMF, Intune, AD, and Salesforce workflows.
• Manage user accounts in Okta, AD, Salesforce, and related systems.
• Contribute to service improvement and documentation.

Skills

Customer service

Problem solving

Interpersonal skills

Communication

Teamwork

Adaptability

Education

Degree in Information Technology

GCSE/High School diploma or equivalent

Tools

Jira Service Management

Okta

Active Directory

Salesforce

JAMF management suite

Intune

Office 365

Job description

ISC2 in the United Kingdom seeks a skilled Enterprise Support Specialist (EMEA) to join our growing Enterprise IT Support Team. The role centers on ITIL-based service delivery and building trust with stakeholders through high-quality outcomes.

The candidate will handle Jira Service Management requests within SLAs, manage end-user devices with JAMF/Intune, and work with Okta, AD, Salesforce, and more. Office 365 and Adobe proficiency are required.