EMEA Enterprise IT Support Specialist — ITIL‑Driven

(ISC)2; United Kingdom; On-site; GBP 35,000 - 40,000; Full time

Job summary

ISC2 is seeking an Enterprise Support Specialist (EMEA) to join our IT Support Team. The role focuses on delivering high-quality IT service delivery within ITIL guidelines and agile improvement practices.

You will collaborate with business and IT colleagues to ensure effective technology support across end-user devices, identity systems, and security tooling. You will work with Apple and Windows endpoints, manage Okta/AD/Salesforce users, and contribute to process improvements while promoting

Qualifications

• Degree in Information Technology or equivalent
• Minimum 4 years IT service desk experience
• Experience with Apple and Windows devices
• Experience with Office 365 and Adobe suites
• Experience with Jira Service Management (JSM) ticketing

Responsibilities

• Respond to Jira Service Management tickets within SLAs
• Provision end-user systems and services
• Order hardware/software from vendors and maintain asset inventory
• Administer Apple and Windows endpoints using JAMF, Intune and AD
• Administer user accounts in Okta, AD, Salesforce
• Contribute to service improvement and documentation updates
• Provide base level triage for escalations to Tier 2 teams
• Perform other duties as assigned

Skills

ITIL knowledge

Jira Service Management

JAMF management

Intune

Active Directory

Okta administration

Salesforce basics

Apple devices

Windows devices

Office 365

Adobe Suite

Education

Degree in Information Technology

6+ years IT service desk experience

Tools

JAMF

Intune

Okta

Active Directory

Salesforce

Jira Service Management

Job description

ISC2 is seeking an Enterprise Support Specialist (EMEA) to join our IT Support Team. The role focuses on delivering high-quality IT service delivery within ITIL guidelines and agile improvement practices.

You will collaborate with business and IT colleagues to ensure effective technology support across end-user devices, identity systems, and security tooling. You will work with Apple and Windows endpoints, manage Okta/AD/Salesforce users, and contribute to process improvements while promoting