Regional IT Support Engineer – Cloud & Endpoint Specialist

Black & White Engineering Limited; Greater London; Ibrido; GBP 32.000 - 52.000; Tempo pieno

Descrizione del lavoro

Black & White Engineering seeks a Regional IT Support Engineer to deliver hands-on IT support across UK offices and international sites. You’ll manage end-user devices, Microsoft 365 apps, Intune/Autopilot and IAM, while collaborating with a global IT team to ensure secure, productive operations.

You’ll troubleshoot across hardware, software, networking, and AV systems, support onboarding/offboarding, and contribute to infrastructure projects and security initiatives.

Competenze

• Experience in IT support, desktop support or service desk environment.
• Experience supporting users across multi-site/regional offices.
• Strong knowledge of Windows 11 administration and troubleshooting.
• Experience with Microsoft 365 apps including Teams, Outlook, SharePoint and OneDrive.
• Knowledge of Active Directory and Azure Entra ID administration.
• Experience with Microsoft Intune, Autopilot and endpoint management.
• Familiarity with ITIL Incident, Request, Change and Problem Management processes.
• Knowledge of Defender for Endpoint and security best practices.
• Good networking knowledge: WAN, LAN, Wi‑Fi, firewalls, VPN.
• Experience supporting AV systems, meeting room tech, Teams Rooms or Zoom Rooms.
• Excellent troubleshooting, communication and customer service skills.
• Strong organizational skills and ability to prioritize work.
• Experience creating technical documentation and knowledge bases.
• Understanding of ISO 27001 principles.
• Exposure to server administration environments.
• Experience with backup technologies (Azure Backup, Veeam).
• Knowledge of Azure administration and cloud services.
• Awareness of SIEM and vulnerability management.
• Experience with secure email gateways and email security technologies.
• Knowledge of IT asset management tools and processes.
• Previous experience supporting engineering software environments.

Mansioni

• Deliver Tier 2 IT support across desktops, laptops, mobile devices and office technology.
• Support Microsoft 365 apps including Teams, Outlook, SharePoint, OneDrive and Copilot.
• Manage devices via Microsoft Intune and Autopilot, including deployment and lifecycle management.
• Administer Azure Entra ID and Active Directory environments.
• Troubleshoot hardware, software, networking and connectivity across locations.
• Support Autodesk applications such as AutoCAD, Revit, Navisworks and BIM 360.
• Manage incidents, service requests and problem resolution within SLAs.
• Monitor and escalate Defender for Endpoint alerts.
• Support onboarding/offboarding and user access management processes.
• Provide VIP and executive support when required.
• Support Teams Rooms, conferencing systems and AV technologies.
• Manage printers and office peripherals.
• Provide hands-on support for infrastructure projects and office moves.
• Assist with security controls, asset management and compliance processes.
• Coordinate with vendors and maintain asset/warranty records.
• Create and maintain technical documentation and support procedures.

Conoscenze

Windows 11 admin

Microsoft 365

Intune

Autopilot

Azure Entra ID

Defender for Endpoint

Active Directory

Networking basics

AV systems

ITIL knowledge

Documentation

Multi-site support

Customer service

Strumenti

Intune

Autopilot

Azure Entra ID

Defender for Endpoint

Azure Backup

Veeam

Descrizione del lavoro

Black & White Engineering seeks a Regional IT Support Engineer to deliver hands-on IT support across UK offices and international sites. You’ll manage end-user devices, Microsoft 365 apps, Intune/Autopilot and IAM, while collaborating with a global IT team to ensure secure, productive operations.

You’ll troubleshoot across hardware, software, networking, and AV systems, support onboarding/offboarding, and contribute to infrastructure projects and security initiatives.