EMEA Growth Analytics Lead, Enterprise Accounts

Uber; Greater London; Hybrid; GBP 90.000 - 130.000; Vollzeit

Zusammenfassung

Uber Eats is building a new EMEA enterprise analytics capability. As Customer Success Manager for EMEA Enterprise Accounts (analytics), you will translate data into decision-grade insights that guide trading decisions, market entry and store location plans across multiple markets.

You will partner with a strategy-focused colleague to shape the operating model, run standardized reporting, and lead cross‑market negotiations.

Qualifikationen

• 6+ years' experience in account management, customer success, strategic partnerships, commercial strategy, consulting or a comparable client-facing role.
• Demonstrable experience owning senior, multi-stakeholder relationships, including at C-Suite or equivalent level.
• Strong analytical judgement: able to interpret complex data, stress-test the conclusions and turn them into a clear, well-argued recommendation.
• Excellent communication and presentation skills, with the credibility to hold the room with both commercial and finance audiences.
• Experience working across multiple markets or through matrixed, in-market teams.

Aufgaben

• Communication with the Fund and Brands, presenting data and insights, able to adjust communication style between commercial and analytical stakeholders.
• Design and run a standardised EMEA-level QBR for the portfolio.
• Build consistent, comparable reporting by brand and by market, giving HQ a single view of performance across the portfolio.
• Own cross-market prospect pipeline management, giving HQ and local teams a shared and accurate view of what's live, what's landing and what's next.
• Source data across EMEA markets and turn it into clear and actionable insight.
• Ask questions others haven’t thought of - look around corners and innovate for all parties.
• Set the analytical agenda for the account and direct the work of a dedicated analyst. Become an extension of the Partner’s strategy team, answering questions such as which market to enter next, where to open the next store, which Customer Segment to target and how to optimise menu pricing strategy.
• Interpret complex datasets, draw conclusions and convert them into clear, defensible recommendations that HQ and local teams can act on.
• Present those recommendations credibly to brand C-Suite and to investment-fund finance professionals.
• Support information gathering and coordination across account teams throughout EMEA markets.
• Win merchant sentiment through elevated, consistent service. Be the partner's advocate inside Uber and Uber's advocate inside the partner.
• Build the commercial case, shape the strategy and supply the analysis and partner insight that underpin the negotiation, working with Legal, Finance and local commercial leadership.
• Define the operating model, cadence and playbook for EMEA Enterprise account management - and make it repeatable for the next portfolio after this one.

Kenntnisse

Years of experience

C-Suite relationships

Analytical judgement

Communication skills

Multi-market experience

Jobbeschreibung

Uber Eats is building a new EMEA enterprise analytics capability. As Customer Success Manager for EMEA Enterprise Accounts (analytics), you will translate data into decision-grade insights that guide trading decisions, market entry and store location plans across multiple markets.

You will partner with a strategy-focused colleague to shape the operating model, run standardized reporting, and lead cross‑market negotiations.