Enterprise Customer Success & Quality Engineer

Procure Ai; United Kingdom; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid or remote work

30 days vacation

ESOPs

Team offsites in Europe

Job summary

Procure Ai is hiring a Customer Success Manager to help enterprise customers adopt and use the Procure Ai platform—from launch to renewal. This hands-on role blends Customer Success with technical problem-solving, requiring you to work directly with customers, investigate issues, test behavior, and collaborate with Product and Engineering to resolve problems.

You will own customer relationships, drive adoption and retention, and coordinate with teams to ensure a smooth renewal process while

Qualifications

• 2–4 years of experience in Customer Success, Technical Support, Implementation, QA or similar customer-facing roles.
• Experience in a B2B SaaS or technology startup.
• Comfortable troubleshooting software and investigating technical issues independently.
• Curious about product behavior and able to test, reproduce and document problems.

Responsibilities

• Own customer relationships and drive adoption, satisfaction and renewal.
• Support launches, pilots and renewals.
• Be first point of contact for questions and product issues.
• Investigate and reproduce technical issues before escalation to Engineering.
• Test product functionality and validate fixes from a customer perspective.
• Document bugs and usability issues and coordinate with Product/Engineering to resolve.

Skills

English proficiency (C2)

German proficiency (C2)

Customer relationship management

B2B SaaS experience

Troubleshooting software

Job description

Procure Ai is hiring a Customer Success Manager to help enterprise customers adopt and use the Procure Ai platform—from launch to renewal. This hands-on role blends Customer Success with technical problem-solving, requiring you to work directly with customers, investigate issues, test behavior, and collaborate with Product and Engineering to resolve problems.

You will own customer relationships, drive adoption and retention, and coordinate with teams to ensure a smooth renewal process while