Enterprise Customer Success Lead — EMEA & APAC

Coder; United Kingdom; On-site; GBP 90,000 - 130,000; Full time

Job summary

Coder is seeking a Manager, Customer Success Team to build, lead, and scale a high-performing team focused on our enterprise customers. You will drive adoption, retention, expansion, and long-term partnership with some of the world’s most sophisticated engineering organizations.

Coder provides self-hosted software environment and AI development infrastructure that enables enterprises to give developers and AI coding agents a fast, flexible development experience while maintaining the security,

Qualifications

• 7+ years in Customer Success or related roles, with 2+ years leading enterprise teams.
• Experience with complex enterprise SaaS customers in tech sectors.
• Track record of driving adoption, retention, expansion, and measurable business outcomes.
• Strong communication and executive presence, with the ability to build trusted relationships with C-suite stakeholders.
• Strong analytical and problem-solving skills, with the ability to use customer data to identify risks, opportunities, and trends.

Responsibilities

• Lead and develop a team of Customer Success Managers to deliver retention and expansion.
• Own team outcomes including adoption, health, ARR, NRR, and customer satisfaction.
• Partner cross-functionally with Sales, Product, Engineering, and Support to drive adoption, engagement, retention, and expansion.
• Develop scalable customer success strategies, processes, playbooks, and metrics for Coder’s enterprise base.
• Serve as an executive sponsor for key enterprise accounts, building trusted relationships with senior stakeholders.
• Coach the team on executive engagement, strategic account planning, value realization, renewals, and expansion opportunities.
• Identify customer risks and opportunities across the portfolio and establish proactive strategies to improve adoption and reduce churn.
• Help customers understand and realize the value of Coder across their development organization, including secure environments and AI-powered workflows.
• Represent the voice of the customer internally to influence product strategy and operational improvements.
• Establish a culture of accountability and continuous improvement across the CS organization.
• Build the systems, operating rhythms, and reporting needed to scale the team.

Skills

Customer Success leadership

Enterprise SaaS experience

Executive stakeholder management

Strategic thinking

Cross-functional collaboration

Analytical mindset

Coaching & hiring

Job description

Coder is seeking a Manager, Customer Success Team to build, lead, and scale a high-performing team focused on our enterprise customers. You will drive adoption, retention, expansion, and long-term partnership with some of the world’s most sophisticated engineering organizations.

Coder provides self-hosted software environment and AI development infrastructure that enables enterprises to give developers and AI coding agents a fast, flexible development experience while maintaining the security,