Strategic Enterprise Customer Success Leader

Codility; Greater London; Sur place; GBP 90 000 - 120 000; Plein temps

Résumé du poste

Codility is seeking a Senior Customer Success Manager to own relationships with strategic enterprise customers, engaging Talent leaders, Engineering Managers, Directors, VPs of Engineering and CTOs to drive adoption and value from the Codility platform.

You won’t need to be a software engineer, but you should be comfortable with technical products and collaborate with Solutions Engineering when deeper expertise is required.

Qualifications

• Solid experience in Customer Success, Technical Account Management, or similar post-sales roles within B2B SaaS.
• Experience with developer tools, engineering software, cloud/data/security platforms, APIs or similar technical products used by engineering teams.
• Proven track record managing enterprise/strategic accounts with complex stakeholders and meaningful ARR.
• Comfortable engaging with Engineering Managers, Directors/VPs of Engineering and CTO-level stakeholders; also with Talent teams.
• Strong understanding of core CS motions: adoption, account planning, customer health, QBRs, renewal risk and expansion.
• Technically curious about APIs, integrations, developer workflows, and AI-driven development.
• Strong communicator who translates technical topics to non-technical stakeholders; proactive and independent.

Responsabilités

• Own a portfolio of strategic enterprise customers and be accountable for long-term success, adoption and retention.
• Understand why each customer bought Codility and build clear account plans aligned to their goals.
• Develop relationships across Talent and Engineering to ensure value is delivered to users of the platform.
• Run QBRs/executive reviews and translate product usage into recommendations and next steps.
• Identify adoption gaps, renewal risks and expansion opportunities proactively.
• Support engineering teams with best practices around technical assessments, interview workflows and AI-assisted development.
• Engage Solutions Engineering, Product or Support when deeper expertise is required.
• Collaborate with Account Management on renewals, expansions and complex needs.
• Bring customer feedback to Product and Engineering to shape Codility’s offerings.
• Stay informed on AI’s impact on software development and hiring.

Connaissances

Customer Success

Technical Account Mgmt

Enterprise Accounts

Stakeholder Mgmt

APIs & Tools

AI & Automation

Technical Communication

Description du poste

Codility is seeking a Senior Customer Success Manager to own relationships with strategic enterprise customers, engaging Talent leaders, Engineering Managers, Directors, VPs of Engineering and CTOs to drive adoption and value from the Codility platform.

You won’t need to be a software engineer, but you should be comfortable with technical products and collaborate with Solutions Engineering when deeper expertise is required.