Enterprise Customer Success Advisor for Employee Experience Platforms

Concentrix; Greater London; Vor Ort; GBP 70.000 - 110.000; Vollzeit

Zusammenfassung

Concentrix is seeking a Customer Success Account Manager to support enterprise customers across EMEA in implementing, adopting, and maximizing value from Viva Glint employee engagement programs. You will partner with HR, IT, and business leaders to drive governance, adoption, and measurable outcomes.

You will lead multi-stakeholder engagements, manage escalations, and collaborate with CS and product teams to ensure successful program delivery and renewals.

Qualifikationen

• 5+ years in Customer Success, Consulting, Program Management, HR Technology, Employee Experience, People Analytics, or Enterprise SaaS.
• Experience managing enterprise customers and complex, multi-stakeholder programs.
• Strong communication, consulting, and executive presentation skills.
• Knowledge of HR systems, employee data management, identity management, and enterprise software implementations.

Aufgaben

• Serve as a strategic advisor throughout the customer lifecycle, driving adoption, satisfaction, retention, and business value.
• Lead Viva Glint implementations, onboarding, survey programs, governance, and stakeholder engagement.
• Advise on HR technology integrations, employee data management, organizational hierarchies, and reporting models.
• Partner with HR, IT, and executive stakeholders to ensure successful program delivery and resolve escalations.
• Collaborate with account teams to support renewals, growth opportunities, and continuous improvement initiatives.

Kenntnisse

Executive presentation

Stakeholder management

Consulting

Program management

Customer success

Ausbildung

Bachelor's degree or equivalent experience

Tools

Viva Glint

Viva Suite

Qualtrics

Culture Amp

Medallia

Peakon

Workday

SAP SuccessFactors

Oracle HCM

Microsoft Entra ID

SSO/IAM

Jobbeschreibung

Concentrix is seeking a Customer Success Account Manager to support enterprise customers across EMEA in implementing, adopting, and maximizing value from Viva Glint employee engagement programs. You will partner with HR, IT, and business leaders to drive governance, adoption, and measurable outcomes.

You will lead multi-stakeholder engagements, manage escalations, and collaborate with CS and product teams to ensure successful program delivery and renewals.